I've just looked at his emails for the last week, and he is a helpful guy! 
Not only is he helpful, I'll wager he's being helpful in a language that's 
not his native tongue, so it's utterly unreasonable to expect the subtle 
'gentle' idioms that you might get from a native speaker who had plenty of 
time to construct an email, and plenty of patience for someone who should 
have RTFM.

I say, be grateful he is sparing some time to contribute!
Phil Driscoll

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