On Wed, Feb 17, 2016 at 11:08 AM, John Jason Jordan <[email protected]> wrote:
> On Wed, 17 Feb 2016 10:40:22 -0800 > Michael Rasmussen <[email protected]> dijo: > > >On Wed, Feb 17, 2016 at 10:20:38AM -0800, John Jason Jordan wrote: > I have not called the technical support people yet. I dread the call. > 'What version of Windows do you have? And on and on. Bah. And the most > annoying part is that their job is to convince you that the problem is > on your end. > The first thing they're going to say is that it's your modem, since you bought it yourself instead of paying them monthly for it. I have a comcast-provided modem I'm not using if you'd like to try it out at your location as a test. I got it when I was staying elsewhere temporarily and just haven't returned it yet. BTW, around 80% of the time, the problem IS on your end. I wish there was a way to skip the nonsense for non-idiots. A secret number, or code we can enter, or password we can say to the computer system to get us straight to someone with a clue.... https://xkcd.com/806/ I actually came up with this idea independently back when I worked tech support for Pacifier internet in 2000. I called it "Tier 1.5" - no extra pay or access to things, but in exchange for having a clue and being able to actually fix problems, we should get to not have to deal with walking people through setting up their email in baby steps. No one listens :( -wes _______________________________________________ PLUG mailing list [email protected] http://lists.pdxlinux.org/mailman/listinfo/plug
