On 22/7/03 4:26 pm, "Michael Harvey" wrote: > I have been on the phone to Gretag today (fantastic support from Trevor > Molineaux), in conclusion it can be confirmed that the EyeOne Monitor bundle > will not generate a workable ICC profile for LCD displays in Advanced Mode.
Trevor is definitely a great guy. He once helped me out when Gretag tried to screw me over their original misleading Eye-One package. > The problem we were having with a magenta cast on LCD monitors has now been > completely corrected by using the Easy Mode. Hmm? Not really the sign of a professional product, we feel? What with the crap original manual that came with my Eye-One, and now this, it seems that a lot of "pro" products are actually "still in development" and we need to write the manuals ourselves. You'd think with today's access to the WWW, that they could update their manuals "live" online, so that we could all be kept informed, but no, you have to learn the little tricks as you go along. So when you spend �2500 (that's what my original package cost) on a product, for god sake don't use it in advanced mode!!!! :-) Paul PS - I'm in no way really knocking the Eye-One here. I love mine and have never regretted investing in it. It is a superb product. However, instances like the above are a joke, and should not happen. When they do, why are the end users not immediately informed via e-mail (since Gretag has all our e-mail addresses from the registration). A fine product, let down by lousy customer support from Switzerland. (UK support is fine, since you get to talk to Trevor) PPS - I'm particularly grieved, because I had the same Magenta problem last year, and it took me months to sort out. In the end I changed to using BasICColor Display, because no one could tell me what was going on. I even asked on this list, but no-one knew the answer, people just presume you are doing something wrong with the software. I mean, if the colour guru's (such as Neil B & Thomas) aren't aware of this Magenta issue with certain settings, on certain screens, then what hope is there for the rest of us poor suckers. -- Paul Tansley Fashion & Beauty Photography London +44 (0) 7973 669584 http://www.paultansley.com =============================================================== GO TO http://www.prodig.org for ~ GUIDELINES ~ un/SUBSCRIBING ~ ITEMS for SALE
