dear bill many thanks for your useful words of advice.We have been advised that this problem may have occured during a power surge during back up overnight. We have been advised of a download tool which can fix the problem in the future and will probably have to send the tape away to retrieve the data but the mists of confusion are beginning to clear!!
Thanks again and sorry to tear you away from the beach. Nick carman (Cold & Wet in London) ----- Original Message ----- From: "Bill Martin" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Thursday, November 27, 2003 6:29 PM Subject: Re: [PRODIG] danz retrospect ecrix > Nick, > \ > > I have several years experience with this setup. > > Where are you located?? > > If in the US, you need to get in touch with ecrix, and will probably > have to send both the machine and the tape back to them for service. > They 'may' be able to rebuild the tape for you. > > First however, a book came with the device. There is a troubleshooting > section that gives detailed information about the state of the device > based on the colors of the front panel lights in various > configurations. Refer to that, and give that information to ecrix tech > support when you call. They will expect you to send them the machine. > If its under warranty, they will replace it. If its out of warranty, > they will want a credit card number or a check. > Hopefully, you have been running the Cleaning tape when Dantz > Retrospect tells you its time. > > Don't depend on 'talking to various people', if they don't have > experience with this exact setup. Even tho' you are getting a scary > message....the message says: DEVICE TROUBLE. Which may NOT be tape > corruption, but, indeed, a mechanical problem. Error 212, if I > remember correctly is mechanical, not media. (I am no longer in Texas, > but have "semi" retired and living back home in Hawaii, so don't have > responsibility for this device any longer.) > > Are you able to eject the tape?? Be sure to send this tape back with > the device and have ecrix check it. Instructions in the manual covers > removing the tape. If its really, really stuck, leave it for tech > support to remove. I have actually had to open the case, and then the > drive case in order to remove the tape. > > As far as it "should not currupt...", Dr. Murphy is in charge here. > Its a mechanical device. Eventually, they have mechanical problems. > "What can go wrong, WILL go wrong". > > Overall, in three+ years....I had to send a unit back for service > twice. When you stop and consider that this device is a high-speed, > TAPE recorder, and it is turned ON 24/7, it is quite reliable. You > "should", periodically test the backup tapes, and make sure they verify > a "RESTORE". > > Bill > > > On Nov 27, 2003, at 7:18 AM, Nick Carman wrote: > > > ecrix tape machine with > > danz retrospect backup. > > This has been running fine for the last year until tonight when I need > > to > > get info from one of the tapes.It tells me " contents unrecognizable" > > when > > trying to retrieve info . when i took a look at the log it told me that > > yesterday highlighted in red DEVICE TROUBLE "4-BACKUPSET B (002) > > ERROR 212 > > ( MEDIA ERASED) . I have spoken to various people and it seems that > > the tape > > is corrupt. Surely a backup system should not corrupt. there seems > > little > > point in using it if it does. Any soloutions greatly recieved > > > > > > Nick > > > Bill Martin's Creative Services > Macintosh Systems Administrator > Consulting/Networking services and support > OS 9.x, X 10.x.x > On-site and remote support > Digital Photography, Audio, Video > > =============================================================== > GO TO http://www.prodig.org for ~ GUIDELINES ~ un/SUBSCRIBING ~ ITEMS for SALE =============================================================== GO TO http://www.prodig.org for ~ GUIDELINES ~ un/SUBSCRIBING ~ ITEMS for SALE
