Thought I'd mention recent good experience with UltraVNC http://www.uvnc.com/index.html
The current release has remote control, file transfer, a chat window ... a solid set of basics that are needed for remote support. The "trick" to installing/using it is in setting up the routers for port forwarding, but once that's done it works perfectly. If the remote machine is using DHCP to get IP's from their router, the IP assignment (and therefore the router port target IP) can change, so that's a minor glitch (if the target machine's IP is changed, the router port forwarding has to change as well (so, obviously this works best if target machines are setup with fixed IP's, but that's not always possible, as happened in my case with this customer). Here's a pretty good guide to configuring different routers: http://www.portforward.com/routers.htm I did try using the free version of logmein, which supports remote control - but not file transfer (for that you need the "Pro" version that comes with a monthly fee), and found it too difficult to work with/around, so I decided to give UltraVNC a go. I've used basic VNC in the past, but the current UltraVNC is more polished. For example, it automatically compresses files to be transferred to speed up the process. So, I'm thrilled to get exactly what I need - and without a monthly bill! Bill . _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
