Hi All, I know a subject similar to this was discussed here perhaps a year ago. I don't think it quite addressed my problem, though.
I need a VERY robust network fax server system. The agency has over 60 employees using computers on the network. We several dozen multi-page faxes, and receive another several dozen multi-page faxes, daily, many of them in the 20-30 page range. The system must support not only electronic faxing from all workstations, but the use of scanning workstations (with TWAIN scanners) to send paper faxes. Automatic routing of received faxes without human intervention is required, due to HIPAA's, and our own agency's, confidentiality requirements. Outsourcing fax service is not an option. We send and receive a lot of HIPAA-protected information. Whether or not online fax services are "secure", the notion that they are is not accepted by management--nor, do I believe, would it be accepted by HIPAA regulators, at least, not in the absence of a signed agreement whereby the provider agrees to comply with HIPAA regulations. Do online providers even offer such agreements? The ongoing cost of an outsourced fax provider would also be frowned upon. The current system, Zetafax, has very limited routing capabilities and is hamstrung by a Brooktrout fax board with one DID line in and one analog line out. The DID line answers twenty different phone numbers, but it answers them one at a time. People trying to send us faxes very frequently report that the numbers are constantly busy. The agency is growing rapidly; by Christmas we'll have another 6 or 7 people sending and receiving faxes. I realize I could improve performance with a multi-line fax board, but that's not the only issue. Zetafax has extremely limited native routing capabilities, and its email routing feature, while allegedly supporting "any standard SMTP mail server", in fact only apparently works reliably with Exchange Server or, perhaps, Lotus Notes. (We tried three standards-compliant SMTP servers; none of them properly handled Zetafax fax output. They routed the messages correctly but, despite the fact that they could all properly encode ordinary .tif files, there was apparently a problem with encoding the species of .tif file that Zetafax outputs. Also, the Zetafax email gateway cannot cope at all with SMTP servers that require authentication.) As the agency grows, I need much more flexible routing capabilities, but I'm not willing to get involved with proprietary "big iron" email servers. Zetafax is also Windows-only, its documentation is pathetic, its phone support is understaffed, and there is no significant online community of users that can provide frank advice and information. I'm trying to reduce our dependence on MS so I'd like to go to a Linux-based system. I'm also willing to try a dedicated hardware fax server if necessary. I can find products on Google. I'm looking for knowledgeable recommendations from people who have experience with the products. We would seriously consider a paid consulting arrangement with such a person for installation and training. Thanks in advance for any advice. Ken Dibble www.stic-cil.org _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[EMAIL PROTECTED] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
