Dear Pete:
Note:
The Product Number that the BIOS reports is actually the P/N of the
installed Intel Graphic Accelerator.
The BIOS reports:
System Model Presario V6000 (GB115AV)
This is a Presario v6000tx.
The P/N on the bottom of the laptop is:
GQ362AV
What problems, if any, will the mistake in the BIOS give me?
Will there be update problems with Microsoft and/or HP?
Thank you.
At 03:00 PM 10/7/2007, you wrote:
>On Sunday 07 October 2007 08:42, Charles Hart Enzer, M.D. wrote:
> > I have been on the phone and email.
> >
> > First they said the BIOS reports correctly, then to flash the BIOS,
> > and now send them back the machine.
> >
> > Before I send the laptop back, I want to know whether it is worth two
> > weeks of being without the machine and possibly then having to
> > reinstall all programs.
>
>Hi Dr. Charles!
>
>It is possible that you will not have that long a down time and it is also
>possible that the programs will stay on. It may be that all they have to do
>is fix a new external document to the case reflecting the correct number and
>update their database. Or they may have to install a new bios chip.
>
>Neither of these would disturb your programs. Hope for the best, but prepare
>for the worst. If you don't obey the tech dictators they could void your
>warranty.
>
> > > > * What are the advantages of the BIOS having the correct P/N
> > > > * What is the downside of the BIOS having the incorrect P/N
> > > > * How can I change the BIOS
> > > > I downloaded a Soft Pak and flashed the BIOS. No change in the
> > > > P/N.
>
> > > > I am concerned that updating from Microsoft and HP will be
> > > > incomplete.
>
> > >I could be wrong, but if I recall correctly you will at some point
> > >be speaking with them on the phone for as long as it takes. I would
> >>recommend that you resolve the issue long before the initial warranty is
> >>out.
>--
>Regards,
>
>Pete
>http://www.pete-theisen.com/
>
>
[excessive quoting removed by server]
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