Matt,

> Having been accused many times by my family for being bad at 
> keeping in touch, I've set up a couple of things similar to this for
everyone to 
> keep everyone else informed of what's going on.
> 
> No one's ever bothered to use it...
> 
> I give up - I'll just stay the black sheep...  <g>


Family connections seem better suited to phone calls/visits. In any
case, the phone spoils people. They don't have to think or write, just
pickup the phone. I suppose all well and good for family, but for
business it's just too costly to give everyone phone access to
developers.

What I have done here, for product support, is grease the path with a
command button on the app's screen to launch the forum app, so it's
one-click from the app to the forum. I think this ease of access (plus
not having developer's phone numbers in the first place) will serve the
purpose.

Beyond the forum, I'm integrating the web in all the ways it's useful. I
also provide automated software maintenance downloads, a mini-browser,
customer report publishing to the web, e-mailings, mapping, remote
control, backups over the net - am now getting serious about videos -
and always on the lookout for more things I can do to take advantage of
this amazing invention. 



Bill

 
> Matthew S. Jarvis
> IT Manager
> Bike Friday - "Performance that Packs."
> www.bikefriday.com
> 541/687-0487 x140
> [EMAIL PROTECTED]



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