Kristyne McDaniel wrote:
> Madigan,
>
>> If it's less than 6 years ago, you can still put him into collections.
>
> That one was actually more than 6 years ago. I've managed to not repeat
that
> mistake in quite some time.
>
> Honestly, I just don't like to do short-term support. I don't seem to be
> able to handle it well. By the time you figure out what they are asking for
> the problem is solved in 5 minutes and they only want to pay for the 5
> minutes. I like larger contracts rather than a bunch of small ones. Things
> like 2 hours of work with a 4 hour commute burn most of an entire day for
> not much money.
>
> Perhaps I could handle it better by jacking up the short term rate because
> it is always such a huge hassle compared to longer contracts.
>
> My last position was that I would require 20 hours of fees as an initial
> deposit. That doesn't work at all for the 4 hour jobs, though. If I'm going
> to take any more of those at all I need to think up a reasonable policy
so I
> don't sweat it.
>
> These types of requests are rare enough that I have not worked up a
standard
> policy I feel good about.


Perhaps others like yourself here like TRoche would advise you on what
works best for them.  Plenty of ISVs here to lend such advice.  For me,
I keep the standard rate more/less, and offer PERHAPS a discount on
larger projects....bidding by the project instead of by the hour.






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