Hi John,

so you are saying basically dump the user I currently use and only use 
the new one?  Or just use the new one to download and run avast, then I 
can switch back to the old user?

Frank.

Frank Cazabon
Samaan Systems Ltd. - Developing Solutions
www.SamaanSystems.com

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On 07/08/2010 09:20 PM, john harvey wrote:
> I have had luck removing such by creating a new user with admin rights,
> downloading Avast (free) and installing, choosing the option to scan the
> entire computer before booting windows, then logging in as the new user. You
> might have to reinstall some software, but it beats formatting and reloading
> everything.
>
> John
>
> -----Original Message-----
> From: [email protected] [mailto:[email protected]] On Behalf
> Of Frank Cazabon
> Sent: Saturday, August 07, 2010 7:38 PM
> To: [email protected]
> Subject: [NF] Windows Shell Explorer Hangs
>
>    Hi,
>
> I recently started getting a weird one on my PC (windows XP, fully up to
> date with Windows patches):  I am not able to access the taskbar, yet I
> can l Alt + Tab to switch between programs and I can bring up Task
> Manager to then use the File | New Task menu option to start up other
> programs.  Sometime the hang only lasts for 10 minutes and then I get
> control back, other times I have waited longer than that and then
> restarted the computer.
>
> This smells of a virus or malware so I ran malware bytes and it fixed
> some problems, but this issue still happens.  While this was running, my
> antivirus said it had found a virus Win32/Elkern.C and quarantined it.
> I then ran a full scan on my computer and it reported three files signed
> with a broken digital signature.  Using the option to remove selected
> infections doesn't appear to do anything.  I also downloaded the removal
> tool from AVG on a non-infected PC and put the files on a CD and ran it
> on my PC from there.  No problems found.
>
> I scanned with BitDefender's on-line quickscan and it didn't find any
> problems.  I am now trying other on-line scanners.
>
> Has anyone ever seen anything like this and know what to do?  It seems
> to be happening every 10 to twenty minutes or so.
>

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