>From what I hear, many companies have moved beyond contact management
into sales process management, such as SalesForce.com

Salespeople I know despise it, since one has to log essentially
everything one does, but managers seem to love it: no fluff time. I
don't know *what* I would have done as a salesman back in the day
without fluff (i.e.: "sanity") time. Oh, yeah: I might have actually
*sold* some stuff. Or not -- I really wasn't suited to the profession
anyway. Hardest white-collar job in the world, bar none.

Ken

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