Tracy,

If I remember right, INNO doesn't create a log file unless specified. I
never turned it back off when I was finished dealing with some unique
troubled clients machines.
This line is in my [Setup] section:
    SetupLogging="yes"

--------------------

Yes. During the course of looking into this, I did turn on the INNO log
using the command line parm:

Setup.exe /LOG="C:\TESTFOLDER\INST.LOG"

I'd prefer your method, but it puts the log into %TEMP%  which means the
customer would have to discover (using SET or some other means) what TEMP
points to in order 
to retrieve it. One post on the subject shows code to copy the log
somewhere,  
http://stackoverflow.com/questions/5116217/how-can-i-log-inno-setup-installa
tions
but it seems there should just be a var for this in the 1st place.

I was thinking/hoping the log would reveal something about this problem, but
nooooooo :)

FWIW,  some related portions of the INNO log:

The top of the log shows ...

2012-10-03 15:40:00.926   Log opened. (Time zone: UTC-04:00)
2012-10-03 15:40:00.926   Setup version: Inno Setup version 5.2.3
2012-10-03 15:40:00.926   Original Setup EXE: C:\testfolder\SETUP.EXE
2012-10-03 15:40:00.926   Setup command line:
/SL5="$1603F6,63792163,53248,C:\testfolder\SETUP.EXE"
/LOG="c:\testfolder\inst.log"
2012-10-03 15:40:00.926   Windows version: 6.01.7601 SP1  (NT platform: Yes)
2012-10-03 15:40:00.926   64-bit Windows: Yes
2012-10-03 15:40:00.926   Processor architecture: x64
2012-10-03 15:40:00.926   User privileges: Administrative
2012-10-03 15:40:00.926   64-bit install mode: No
2012-10-03 15:40:00.926   Created temporary directory:
C:\Users\Jimmy\AppData\Local\Temp\is-O9OIE.tmp
2012-10-03 15:40:18.289   Starting the installation process.
2012-10-03 15:40:18.289   Creating directory: c:\h2os_test
2012-10-03 15:40:18.289   Creating directory: c:\h2os_test\profs
2012-10-03 15:40:18.289   Creating directory: c:\h2os_test\images
.
.
The part dealing with OCX's  ....
.
2012-10-03 15:40:44.170   -- File entry --
2012-10-03 15:40:44.170   Dest filename: C:\Windows\system32\mscomctl.ocx
2012-10-03 15:40:44.170   Time stamp of our file: 2008-07-22 08:43:20.000
2012-10-03 15:40:44.170   Dest file exists.
2012-10-03 15:40:44.170   Time stamp of existing file: 2012-06-06
08:49:52.000
2012-10-03 15:40:44.170   Version of our file: 6.1.97.82
2012-10-03 15:40:44.170   Version of existing file: 6.1.98.34
2012-10-03 15:40:44.170   Existing file is a newer version. Skipping.
2012-10-03 15:40:44.170   Will register the file (a DLL/OCX) later.
2012-10-03 15:40:44.170   Incrementing shared file count (32-bit).
2012-10-03 15:40:44.170   -- File entry --
2012-10-03 15:40:44.170   Dest filename: C:\Windows\system32\msinet.ocx
2012-10-03 15:40:44.170   Time stamp of our file: 2008-07-22 08:43:20.000
2012-10-03 15:40:44.170   Dest file exists.
2012-10-03 15:40:44.170   Time stamp of existing file: 2008-07-22
08:43:20.000
2012-10-03 15:40:44.170   Version of our file: 6.1.97.82
2012-10-03 15:40:44.170   Version of existing file: 6.1.97.82
2012-10-03 15:40:44.170   Same version. Skipping.
2012-10-03 15:40:44.170   Will register the file (a DLL/OCX) later.
2012-10-03 15:40:44.170   Incrementing shared file count (32-bit).
2012-10-03 15:40:44.170   -- File entry --
2012-10-03 15:40:44.170   Dest filename: C:\Windows\system32\mscomct2.ocx
2012-10-03 15:40:44.170   Time stamp of our file: 2008-07-22 08:43:20.000
2012-10-03 15:40:44.170   Dest file exists.
2012-10-03 15:40:44.170   Time stamp of existing file: 2008-07-22
08:43:20.000
2012-10-03 15:40:44.170   Version of our file: 6.1.97.82
2012-10-03 15:40:44.170   Version of existing file: 6.1.97.82
2012-10-03 15:40:44.170   Same version. Skipping.
2012-10-03 15:40:44.170   Will register the file (a DLL/OCX) later.
2012-10-03 15:40:44.170   Incrementing shared file count (32-bit).
2012-10-03 15:40:44.170   -- File entry --
2012-10-03 15:40:44.170   Dest filename: C:\Windows\system32\richtx32.ocx
2012-10-03 15:40:44.170   Time stamp of our file: 2008-07-22 08:43:20.000
2012-10-03 15:40:44.170   Dest file exists.
2012-10-03 15:40:44.170   Time stamp of existing file: 2008-07-22
08:43:20.000
2012-10-03 15:40:44.170   Version of our file: 6.0.88.77
2012-10-03 15:40:44.170   Version of existing file: 6.0.88.77
2012-10-03 15:40:44.170   Same version. Skipping.
2012-10-03 15:40:44.170   Will register the file (a DLL/OCX) later.
2012-10-03 15:40:44.170   Incrementing shared file count (32-bit).
2012-10-03 15:40:44.170   -- File entry --
2012-10-03 15:40:44.170   Dest filename: C:\Windows\system32\mschrt20.ocx
2012-10-03 15:40:44.170   Time stamp of our file: 2008-07-22 08:43:20.000
2012-10-03 15:40:44.170   Dest file exists.
2012-10-03 15:40:44.170   Time stamp of existing file: 2008-07-22
08:43:20.000
2012-10-03 15:40:44.170   Version of our file: 6.0.88.4
2012-10-03 15:40:44.170   Version of existing file: 6.0.88.4
2012-10-03 15:40:44.170   Same version. Skipping.
2012-10-03 15:40:44.170   Will register the file (a DLL/OCX) later.
2012-10-03 15:40:44.170   Incrementing shared file count (32-bit).
2012-10-03 15:40:44.170   -- Icon entry --
2012-10-03 15:40:44.170   Filename: C:\ProgramData\Microsoft\Windows\Start
Menu\Programs\H2OS_test\H2OFFICE SOLUTIONS 2012.lnk
2012-10-03 15:40:44.170   Creating directory:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\H2OS_test
2012-10-03 15:40:44.185   -- Icon entry --
2012-10-03 15:40:44.185   Filename: C:\Users\Public\Desktop\H2OFFICE
SOLUTIONS 5.lnk
2012-10-03 15:40:44.185   -- Icon entry --
2012-10-03 15:40:44.185   Filename: C:\ProgramData\Microsoft\Windows\Start
Menu\Programs\H2OS_test\H2OFFICESOLUTIONS Recovery Console.lnk


The regsvr32 part


2012-10-03 15:40:44.185   Registering 32-bit DLL/OCX: c:\h2os_test\VFP9R.DLL
2012-10-03 15:40:44.185   Spawning 32-bit RegSvr32:
"C:\Windows\system32\regsvr32.exe" /s "c:\h2os_test\VFP9R.DLL"
2012-10-03 15:40:44.216   Registration successful.
2012-10-03 15:40:44.216   Registering 32-bit DLL/OCX:
c:\h2os_test\foxhhelpps9.dll
2012-10-03 15:40:44.216   Spawning 32-bit RegSvr32:
"C:\Windows\system32\regsvr32.exe" /s "c:\h2os_test\foxhhelpps9.dll"
2012-10-03 15:40:44.232   Registration successful.
2012-10-03 15:40:44.232   Registering 32-bit DLL/OCX:
c:\h2os_test\foxform.dll
2012-10-03 15:40:44.232   Spawning 32-bit RegSvr32:
"C:\Windows\system32\regsvr32.exe" /s "c:\h2os_test\foxform.dll"
2012-10-03 15:40:44.263   Registration successful.
2012-10-03 15:40:44.263   Registering 32-bit DLL/OCX:
C:\Windows\system32\mscomctl.ocx
2012-10-03 15:40:44.263   Spawning 32-bit RegSvr32:
"C:\Windows\system32\regsvr32.exe" /s "C:\Windows\system32\mscomctl.ocx"
2012-10-03 15:40:44.341   Registration successful.
2012-10-03 15:40:44.341   Registering 32-bit DLL/OCX:
C:\Windows\system32\msinet.ocx
2012-10-03 15:40:44.341   Spawning 32-bit RegSvr32:
"C:\Windows\system32\regsvr32.exe" /s "C:\Windows\system32\msinet.ocx"
2012-10-03 15:40:44.372   Registration successful.
2012-10-03 15:40:44.372   Registering 32-bit DLL/OCX:
C:\Windows\system32\mscomct2.ocx
2012-10-03 15:40:44.372   Spawning 32-bit RegSvr32:
"C:\Windows\system32\regsvr32.exe" /s "C:\Windows\system32\mscomct2.ocx"
2012-10-03 15:40:44.404   Registration successful.
2012-10-03 15:40:44.404   Registering 32-bit DLL/OCX:
C:\Windows\system32\richtx32.ocx
2012-10-03 15:40:44.404   Spawning 32-bit RegSvr32:
"C:\Windows\system32\regsvr32.exe" /s "C:\Windows\system32\richtx32.ocx"
2012-10-03 15:40:44.435   Registration successful.
2012-10-03 15:40:44.435   Registering 32-bit DLL/OCX:
C:\Windows\system32\mschrt20.ocx
2012-10-03 15:40:44.435   Spawning 32-bit RegSvr32:
"C:\Windows\system32\regsvr32.exe" /s "C:\Windows\system32\mschrt20.ocx"
2012-10-03 15:40:44.482   Registration successful.


The end - with no indication of an error occuring

2012-10-03 15:40:44.918   Installation process succeeded.
2012-10-03 15:40:44.918   -- Run entry --
2012-10-03 15:40:44.918   Run as: Current user
2012-10-03 15:40:44.918   Type: Exec
2012-10-03 15:40:44.918   Filename: c:\h2os_test\foxhhelp9.exe
2012-10-03 15:40:44.918   Parameters: /regserver
2012-10-03 15:40:44.950   Process exit code: 0
2012-10-03 15:40:44.950   Need to restart Windows? No
2012-10-03 15:40:46.400   Deinitializing Setup.
2012-10-03 15:40:46.416   Log closed.


Bill


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