No one responded to my post (see below) yesterday, perhaps it came in too late because of the delays on the forum. I was hoping to hear some comments, particularly some clarification from Protel.
This following is a quote from today's press release: "Altium will offer customers increased flexibility with choices for hotline phone support and pre-paid upgrades for those that require direct access to product support specialists, and/or predictable annual software costs. There will be no disadvantages for customers that prefer to maintain their software on an upgrade-by-upgrade basis. All current ATS contracts will be honored in full, with ATS customers continuing to receive both hotline phone support and product upgrades." Please help me to understand this. While ATS is said to be scraped (Thank you Altium, this is a very encouraging development, and as one of the long time customers, convinces me to take another hopeful look at continuing with Protel software), yet this paragraph seems to imply that some users will pay for "hotline phone support and pre-paid upgrades", and ATS contracts will be honored in full. What meaneth this ? Is ATS scraped or not? Why would some customers pay a fee to recieve special support, while others will recieve it for free. This sounds like some users will be paying for the bug fixes while others users wait and recieve the free service packs. I am just a little confused here ! I will add my voice to all the others. I would very much appreciate a SP7 for P99SE with sensitivity to all the requests made by the many users on this forum. I am able to use P99SE and function with it quite proficiently, but like others, I can see room for improvements, and a need to stamp out the bugs. After reviewing DXP and following the comments of other users, it is clear that DXP (at least for me) is an unworkable solution. I am not interesting in relearning the software all over again, and finding it more cumbersome to perform the same tasks I did easily in 99SE. I just want to see the product, that I have spent so much time trying to master, continuing to improve in functional development and stability. This does not require a complete revamping of the user interface, and a complicating of well known practices and procedures. Again, many thanks to Altium, for this encouraging press release. So glad to know you have considered your customers ! Daniel Webster Northern Airborne Techology Kelowna, BC, Canada -----Original Message----- From: Phil Loughhead [mailto:[EMAIL PROTECTED]] Sent: Monday, September 16, 2002 12:31 AM To: 'Protel EDA Forum' Subject: [PEDA] Protel service packs will be free to all users Hi All, We'd like to inform you that Altium has changed its policy on access to service pack updates for its products. In light of feedback from customers, it has been decided that all product service packs will be made available free of charge to all users. Providing designers with easy access to the best design technology has always been a core value of Altium, and we thank you for reminding us of this. We would like to acknowledge the valuable feedback this group has given about the importance that free service packs have for the Protel product. For further details there is a press release available at: http://www.protel.com/news.htm Best regards, Phil Loughhead Protel Product Manager Altium Limited * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * To post a message: mailto:[EMAIL PROTECTED] * * To leave this list visit: * http://www.techservinc.com/protelusers/leave.html * * Contact the list manager: * mailto:[EMAIL PROTECTED] * * Forum Guidelines Rules: * http://www.techservinc.com/protelusers/forumrules.html * * Browse or Search previous postings: * http://firstname.lastname@example.org * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *