Hi, Just for everyones information if you buy a boxed copy of pro tools
as long as your email address is the same address you use with your
avid.com account you will be able to upgrade to pro tools 11. I just
completed the upgrade process and now am having an issue with entering
in my registration information into the avid site. I enter in my ilok
user ID and fill out the information but when I get to the box that asks
me when did I buy this product and try to fill it in on any system mac
or linux or windows I am unable to do so. Voiceover just says
"clickable" and asks me for the date but it is not a normal edit field
and no matter what I try I can not get any of the information entered
into the form. Also, when it asks for information like if you wish to
receive product information I was able to get to the options on the mac
but not with windows no matter what browser I used. I thought that Avid
was for accessibility of their site but when I run across these
registration issues on the site this is not what I am seeing. I did
email the web master address on the avid site about these major issues
and did mention about this mailing list and what has been going on in
regards to pro tools accessibility and gave lots of resources for fixing
these issues is it best to just call support or see if they respond?
Nick Gawronski
On 1/18/2014 9:47 PM, TheOreoMonster wrote:
You could always try calling avid support.
On Jan 18, 2014, at 9:43 PM, Nick Gawronski <[email protected]> wrote:
Hi, I was trying to contact Avid about this issue but no luck on getting any
email addresses on the site. I was trying to see if I had the free upgrade to
pro tools 11 and was told by the guitar center to check for my avid.com account
information which of course as I bought a boxed version of pro tools 10 I don't
have. I went on the avid.com site and tried to recover my login information
but got a 500 internal server error page so went and created a new account
using my email address. Once I did that I tried both the serial number from
the boxed product and the registration ID to access my pro tools 10 downloads
and no matter what I try it says I don't have any products or the information I
entered is invalid. I did try searching the web site for the information but
found nothing. What information do I need to provide the account system or who
at Avid can I write to that can look into this issue as this product is
registerd as i got the registration successful email? Nick Gawronski
--
You received this message because you are subscribed to the Google Groups "Pro Tools
Accessibility" group.
To unsubscribe from this group and stop receiving emails from it, send an email
to [email protected].
For more options, visit https://groups.google.com/groups/opt_out.
--
You received this message because you are subscribed to the Google Groups "Pro Tools
Accessibility" group.
To unsubscribe from this group and stop receiving emails from it, send an email
to [email protected].
For more options, visit https://groups.google.com/groups/opt_out.
