Yeah personally i would of called them by now. On Jan 20, 2014, at 8:33 PM, Nick Gawronski <[email protected]> wrote:
> Hi, Just for everyones information if you buy a boxed copy of pro tools as > long as your email address is the same address you use with your avid.com > account you will be able to upgrade to pro tools 11. I just completed the > upgrade process and now am having an issue with entering in my registration > information into the avid site. I enter in my ilok user ID and fill out the > information but when I get to the box that asks me when did I buy this > product and try to fill it in on any system mac or linux or windows I am > unable to do so. Voiceover just says "clickable" and asks me for the date but > it is not a normal edit field and no matter what I try I can not get any of > the information entered into the form. Also, when it asks for information > like if you wish to receive product information I was able to get to the > options on the mac but not with windows no matter what browser I used. I > thought that Avid was for accessibility of their site but when I run across > these registration issues on the site this is not what I am seeing. I did > email the web master address on the avid site about these major issues and > did mention about this mailing list and what has been going on in regards to > pro tools accessibility and gave lots of resources for fixing these issues is > it best to just call support or see if they respond? Nick Gawronski > On 1/18/2014 9:47 PM, TheOreoMonster wrote: >> You could always try calling avid support. >> On Jan 18, 2014, at 9:43 PM, Nick Gawronski <[email protected]> wrote: >> >>> Hi, I was trying to contact Avid about this issue but no luck on getting >>> any email addresses on the site. I was trying to see if I had the free >>> upgrade to pro tools 11 and was told by the guitar center to check for my >>> avid.com account information which of course as I bought a boxed version of >>> pro tools 10 I don't have. I went on the avid.com site and tried to >>> recover my login information but got a 500 internal server error page so >>> went and created a new account using my email address. Once I did that I >>> tried both the serial number from the boxed product and the registration ID >>> to access my pro tools 10 downloads and no matter what I try it says I >>> don't have any products or the information I entered is invalid. I did try >>> searching the web site for the information but found nothing. What >>> information do I need to provide the account system or who at Avid can I >>> write to that can look into this issue as this product is registerd as i >>> got the registration successful email? Nick Gawronski >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "Pro Tools Accessibility" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> For more options, visit https://groups.google.com/groups/opt_out. > > > -- > You received this message because you are subscribed to the Google Groups > "Pro Tools Accessibility" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the Google Groups "Pro Tools Accessibility" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/groups/opt_out.
