2.4 seconds on average for time to first byte in 10 attempts which
might be related to the 6% packet loss I see from one place and 8%
from another.  Other than the packet loss, the connection seems
stable, but, the images do load quite slowly even when there is no
packet loss.

I did a quick run of ab, several requests came in at 3.1 seconds.  I
don't know what sort of network they are running, but 3 seconds seems
very similar to an arp table rebuild in certain switches.  When enough
machines are put on a network, it overflows the 8192 record tcam (or
whatever the limit is on that switch), which causes it to need to
rebuild the arp tree as it rediscovers.  Until each machine is
rediscovered, they are basically 'off-net'.

I'd file a trouble ticket with them and let them know that you are
seeing packet loss into their network and that you are seeing timeouts
on requests going to your server and see what they say.  I don't think
your issue is software related - I agree that it looks like it is
network related.

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