> > > That's not what we are discussing. I'm not paying you to receive my mail,
> > > your users are paying you, so that they can receive _their_ mail. Either
> > > them come from dial-up or not.
> >
> > There are some services we choose to offer to our customers and there are
> > some services that we choose not to offer to our customers. If someone wants
> > a service we do not offer, we advise the to find someone who does.
>
> This is not a service that you offer, like extra POP accounts, detailed
> accounting by the second, whatever. This is something you are _NOT_
> providing. Or before users sign the contract, you SPECIFICALLY say, _WE DO
> NOT_ accept mail sent directly from dial-ups?
We _offer_ what we offer. We do not have to say "we do not offer ..." and
list those things that we do not offer. We don't offer donuts and coffee
delivery in the morning, but we don't have to put that in the contract.
> > > Obviously u never lived in a country, where monopolies are the rules, not
> > > the exception.
> >
> > I never have. I'm not sure what to really tell you, other than, you seem to
> > have a choice from among change it, leave it, or deal with it.
>
> Change what? :
>
> - the policies? I can't i'm not the government.
> - Leave what? the country? sorry unfortunately that's not an option.
> (unless someone, offers me a nice job, with a nice salary on a quiet and
> peacefull place, offers directly by email please)
> - Deal with it? That's what i have done for our entire life.
Then if your government, A.K.A., your PTT, decides to change what it is they offer,
and does so under the contractual rules they (the government) has established as
the way things are done, then I guess you will continue to deal with it.
> AFAIK some people advocate, the acceptance of mail from dial up, and then
> delete it. Rejection _is_ fine by me, i can take some exceptions,
> deletions of ACK mail, is not an option.
How is that not an option?
> > If a customer does complain that mail failed to arrive, and if it turns out
>
> It's difficult to know, a mail hasn't arrived. :-)
>
> > it was from a dialup line that tried to connect to us directly, I would tell
> > the customer to have the peron who tried to send the mail call us directly to
> > resolve the problem. If that person calls, I would advise them to not
> > attempt to bypass the normal mail servers, and to use the SMTP server
> > designated by their ISP, or get a dedicated IP address for their own SMTP
> > server so it can be properly identified as other than a dialup. If they
> > say anything that makes if convincing that they are really spammers, I will
> > simply, and rudely, hang up.
>
> Spammers simply won't give a damn, normal users do. You are not only
> making life more difficult to people in general, you are also making it
> more expensive.
That may well be the case. But I am making it less expensive for my business,
and hence for my customers, by choosing to _not_ have to set up the facility to
manage the flood of incoming spam. To satisfy my customers who complain about
spam I need to take some kind of action. There are choices to that and I have
to make the choice that increases the profit of my business, which is generally
some balance between keeping/increasing the customer base (e.g. keep them happy)
and keeping costs down (e.g. not having to buy special complex packages that
require extra staff to maintain, or putting on extra tech support to handle the
complaint calls, etc). If I choose to conduct my business by blocking mail
that comes directly from a dialup port, then I have to answer to my customers
and my P/L statement.
Simply inject your e-mail into the SMTP server of your ISP if you are doing so
from a dialup. Your ISP is offering SMTP service?
--
Phil Howard | [EMAIL PROTECTED] [EMAIL PROTECTED] [EMAIL PROTECTED]
phil | [EMAIL PROTECTED] [EMAIL PROTECTED] [EMAIL PROTECTED]
at | [EMAIL PROTECTED] [EMAIL PROTECTED] [EMAIL PROTECTED]
ipal | [EMAIL PROTECTED] [EMAIL PROTECTED] [EMAIL PROTECTED]
dot | [EMAIL PROTECTED] [EMAIL PROTECTED] [EMAIL PROTECTED]
net | [EMAIL PROTECTED] [EMAIL PROTECTED] [EMAIL PROTECTED]
