Thus spake Russell Nelson on Fri, May 19, 2000 at 02:28:22PM CDT
>
> The tech support response should be "Your email client has a bug.
> Update it to the newest version. If the problem is still present, ask
> your email client vendor to fix it. Give them the smtplf URL." OTOH,
> Dan could have links to updated versions of software in his
> smtplf.html file. That would make it less likely that tech support
> would even be contacted.
Some people are totally clueless. This thread was inspired by the problems
of a business customer of an ISP for which I do consulting and mail
administration. Said customer was getting ecommerce order notifications
bounced because the ecommerce service provider's order management system was
out of compliance and sending bare linefeeds in email to our qmail system.
The ecommerce people saw the bounce message and told the customer that the
ISP was using pobox.com to send email, and that pobox.com wasn't a "true
email system" and that pobox.com was blocking all their order notifications
because they thought they were spam. The chief tech person at the ISP
basically told everyone involved pretty much what you've said above, but I
doubt that ecommerce people got it.
Some tech support folks would be better off flipping burgers :(
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