Phil Leinhauser wrote:
One quirk I have seen in Outlook is if he tries to shut down Outlook, the window will close but there might be a few Outlooks still running in the task manager.
This seems to be related to Outlook not playing nice with PDAs and hangs up
requiring the user to restart Outlook, he will get another window but the
original instance(s) are still running. Kill all of the OUTLOOKs in the task
manager and then open it up again. You should be good until the next time.
Wow. That was a lot of replies! Thanks everyone!
I've seen this behavior myself in the past, and sometimes using
scanpst.exe on the PST file will solve it (especially when Outlook keeps
downloading the old messages from the server). In this particular case,
closing Outlook and then opening it again does not resolve the problem
(only a reboot does) but that can be caused by Palm Pilots or
Blackberry's being used as well. Here's a snip of what I sent him that
shows some links and MSoft KB's on the subject:
Do you have Office SP2 installed?
http://www.microsoft.com/downloads/details.aspx?FamilyID=57E27A97-2DB6-4654-9DB6-EC7D5B4DD867&displaylang=en
If you have, are you also connecting to an Exchange server? There's some
conditions that can cause messages to hang in an outbox (there's
actually several problems where messages in the outbox can hang that are
like this - if you have a tabby cat and a blue chair in your house while
Jay Leno is on and sending a message your outbox can hang.... There is a
long list if you search Yahoo on it):
http://support.microsoft.com/?kbid=328608
There's even one where if you have a VB6 program installed into Outlook
(extra software, like a Dynamo label printer tied into Outlook or any
other application that ties into Outlook) and also have iTunes installed
it can caused Outlook to hang and/or crash (it hangs during a transfer
between process threads where a deadlock is involved). If no VB6
program/script is installed, Outlook can become unstable and hang at a
later date:
http://www.outlookcode.com/article.aspx?id=71
Here's a checklist for Outlook to resolve these issues (Microsoft keeps
pointing the finger at firewall/virus software, but it even ranges to
damages Outlook profiles and damaged messages in Outlook itself):
http://support.microsoft.com/kb/813514/en-us?spid=2520&sid=139
And I know of one where you boot your computer and with Outlook closed,
use "scanpst.exe" (you'll have to use the Start -> Search feature to
find it) and then scan your PST files that is supposed to fix damages
PST files and/or messages in the PST files that has been known to fix a
problem or two.
You can also just compact your PST file (doable within Outlook) and this
will sometimes solve issues.
This hotfix has also been known to solve some issues like this:
http://support.microsoft.com/kb/834716
If you use a PDA with Outlook it has been known to hang, and even after
closing Outlook it keeps "hidden" programs running so that when you
reopen Outlook the same problem persists. Reboots of course resolve this.
------------------------------------------------------------------------------------------------------------------------------
I'll post some of this in the wiki in a little bit for everyone to
have/use/add to.
---------------------------------------------------------------------
QmailToaster hosted by: VR Hosted <http://www.vr.org>
---------------------------------------------------------------------
To unsubscribe, e-mail: [EMAIL PROTECTED]
For additional commands, e-mail: [EMAIL PROTECTED]
