We have what I call a certain 'line' of support, if the user crosses that line we no longer care wether or not they keep their account with us.
-Drew -----Original Message----- From: Alan Brown [mailto:[EMAIL PROTECTED]] Sent: Friday, April 19, 2002 9:08 AM To: Eric Luyten Cc: Subscribers of Qpopper Subject: Re: Need aid with checking mail too often... On Fri, 19 Apr 2002, Eric Luyten wrote: > > I have tried to contact a user popping excessively on several > > occasions. The usual response is "yeah yeah" and then no change in > > behaviour. > > touch /var/mail/.<username>.pop works miracles In one case which springs to mind, the reaction was to change provider. To be brutally honest, users who generate lots of helpdesk calls are better off being handed off to a competitor, unless the helpdesk is on a 1-900. AB
