On Fri, 19 Apr 2002, Alan Brown wrote: > On Fri, 19 Apr 2002, The Little Prince wrote: > > > > To be brutally honest, users who generate lots of helpdesk calls are > > > better off being handed off to a competitor, unless the helpdesk is on a > > > 1-900. > > For clarification, I've had customers who called every time they had a > problem when 99% of the time it turned out their modem lead was > unplugged or someone had scrambled settings "and nobody has touched the > computer, so it must be your fault, you're the ISP". >
oh boy do i remember those people! the horror --Tony .-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-. Anthony J. Biacco Network Administrator/Engineer [EMAIL PROTECTED] http://www.asteroid-b612.org "Strange, but it seems, there's a mutiny brewing inside of me" .-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-.
