On Fri, 19 Apr 2002, Alan Brown wrote: > On Fri, 19 Apr 2002, Eric Luyten wrote: > > > > I have tried to contact a user popping excessively on several occasions. > > > The usual response is "yeah yeah" and then no change in behaviour. > > > > touch /var/mail/.<username>.pop works miracles > > In one case which springs to mind, the reaction was to change provider. > > To be brutally honest, users who generate lots of helpdesk calls are > better off being handed off to a competitor, unless the helpdesk is on a > 1-900. >
what always got me when i worked at an ISP, and which pops into my mind when i heard the "no new mail" idea to this, is the lack of disclosure with customers. not telling them what's going on. obscurity. that always rubbed me the wrong way. It would seem to me if you were brutally honest with people, and they dont understand why you're doing what you're doing, or at least respect it, then do you really want them as your customer? I'm sure the management people want to make themselves and the business look omnipotent in respects to competition..but i vote for realism. But..this is why i'd probably make a lousy marketer :-) --Tony .-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-. Anthony J. Biacco Network Administrator/Engineer [EMAIL PROTECTED] http://www.asteroid-b612.org "Strange, but it seems, there's a mutiny brewing inside of me" .-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-.
