On Thu, 02 Oct 2003, John Mendenhall wrote:
When he checks his e-mail, there are times he gets a Timeout on the server. Currently, it is set to default of 120 secs. Tried to run at 10 mins, same problem.
Most of the time his e-mail works. However, it seems some type of message gets in his mail file, and Outlook stops downloading the e-mail. It eventually times out, and the mail gets all put back in the mail file. He tries again. Same thing. I have to go edit the file to remove the msg. It is usually one of those recent spams enticing users to apply a "Microsoft" patch, which is included in the msg.
I apologize for responding to my own message, but I have obtained some additional information.
According to my client, as he downloads e-mail from Qpopper, when he hits this particular "Microsoft" patch virus, his McAfee pops up and handles the virus. Then, it goes away, and comes back. Then, Outlook does not continue retrieving the e-mail messages. It just hangs there and the qpopper server times out. I don't quite understand this, but this is what I am getting from my client.
Have him tell McAfee to stop scanning incoming mail, or quarantine without asking about it, or some other action that doesn't require the user's input. If it doens't get quarantined immediately, it's not a biggie, since if he opens the attachment later, McAfee will catch it at that point, and that's a better time to deal with it, since it's causing pop timeouts.
Ken A.
He used to connect to a POP server using InterMail, and he says he never had this problem.
So, does anyone know about any problems with Outlook, QPopper, and Mcafee virus scanner? Please let me know. Thanks.
JohnM
