Pre 2004 when living in the Seattle area, my chair shop tried to come out that day or at least the next.  Or I could just drop by. They had all kinds of parts.
Greg

On 5/21/2020 7:35 AM, Aaron Mann wrote:
I've always been given a "loaner" chair. Did they not offer that?

In regards to just fixing the stripped cable. I'd call an electrician (or do like you did). Chair place have been gutted of their abilities to work outside the box by lawyers. They carry all the liability for their work. So, a new cord reduces that liability whereas patching a stripped one does not. I do remember when shops did all sorts of optional solutions....
Aaron Mann


On Wed, May 20, 2020 at 6:00 PM Lori Michaelson <[email protected] <mailto:[email protected]>> wrote:

    I have had this problem with these companies so many times. It's
    just not right. You WERE very fortunate to have a friend to rewire
    the ripped cable.

    On Wed, May 20, 2020 at 3:53 PM Greg <[email protected]
    <mailto:[email protected]>> wrote:

        Last night I was raising my chairs seat and the joystick cord
        came loose and hooked around the motor and as I raised it
        ripped open the cable. Repair shop says 4-8 weeks to get
        fixed. They carry no parts.


        1. Get prescription.
        2. After they get that, make appointment to get chair checked
        out. (week +)
        3. They pick up chair.
        4. Get Insurance OK. (about 2 weeks)
        5. Order part. (About a week)
        6. Fix chair.
        7. Make appointment deliver (week +)

        They say if insurance oks, can get manual rental chair in a
        week. Or maybe power chair in a few weeks.

        I just dont get these guys. I know they can't have spare parts
        for all chairs, but I don't understand why they can't just
        send a joystick to use until.

        LUCKILY, a friend of a friend was able to stop by and rewire
        to ripped cable. But they got to get a better way to do things.

        Greg



-- “Petting, scratching, and cuddling a dog could be as soothing to
    the mind and heart as deep meditation and almost as good for the
    soul as prayer.” ― Dean Koontz


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