Le mardi 30 janvier 2018 10:05:57 UTC+2, Ivan Mitev a écrit :
> On 01/30/18 09:36, ThierryIT wrote:
> > Hi,
> > 
> > Why are you closing a ticket before knowing if the modification you have 
Thx for your explanations, very nice job :)
So if I did understood well, I have to re-open a new ticket for the same 
problem .. Because it is not resolved.

made, to correct the bug, is working ? I mean, why can't you wait for the user 
to add the modification and see if it is working or not ?
> 
> Once a dev or contributor provides a fix that he/she thinks solves an 
> issue there is usually no reason to keep the issue open, or else the 
> issue tracker would be cluttered with fixed but open issues waiting to 
> be confirmed/closed by their reporter.
> 
> > As exemple: ticket #3501 is closed, but even if I have followed the 
> > instruction, the problem is not solved, but the ticket is closed ... 
> Either you're now hitting a bug that has nothing to do with your 
> original issue or Marek thought he fixed the bug but made a mistake. If 
> it's the former simply open another issue. If it's the latter, I'd send 
> Marek a friendly email, or I would create a new issue pointing to the 
> wrongly solved older one.
> 
> > How to re-open it ?
> 
> You can't, it looks like it's a github shortcoming. Had you taken 2 secs 
> to websearch it, you'd have found:
> 
> https://stackoverflow.com/questions/21333654/how-to-re-open-an-issue-in-github#21333938
> 
> first hit, no need to even click the link, the answer is at the top of 
> the search page: "you cannot re-open your own issues if a repo 
> collaborator closed them".

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