Le mardi 30 janvier 2018 10:05:57 UTC+2, Ivan Mitev a écrit : > On 01/30/18 09:36, ThierryIT wrote: > > Hi, > > > > Why are you closing a ticket before knowing if the modification you have > > made, to correct the bug, is working ? I mean, why can't you wait for the > > user to add the modification and see if it is working or not ? > > Once a dev or contributor provides a fix that he/she thinks solves an > issue there is usually no reason to keep the issue open, or else the > issue tracker would be cluttered with fixed but open issues waiting to > be confirmed/closed by their reporter.
Do not agree at all with this ... If taking as example my ticket, what happen: 1) I open a ticket for a problem 2) The ticket is taken into account by the dev 3) Work on it, push the patch 4) close the ticket 5) I do the update as requested 6) result: not fully working 7) Cannot re-open my ticket, open a new ticket 8) The dev close my second ticket because it is duplicated ticket 9) re-open the first ticket And what about: 1) I open a ticket for a problem 2) The ticket is taken into account by the dev 3) Work on it, push the patch 4) Ask the user to update and give feedback 5) if working then close the ticket, if not then go ahead ... What do you think ? > > > As exemple: ticket #3501 is closed, but even if I have followed the > > instruction, the problem is not solved, but the ticket is closed ... > Either you're now hitting a bug that has nothing to do with your > original issue or Marek thought he fixed the bug but made a mistake. If > it's the former simply open another issue. If it's the latter, I'd send > Marek a friendly email, or I would create a new issue pointing to the > wrongly solved older one. > > > How to re-open it ? > > You can't, it looks like it's a github shortcoming. Had you taken 2 secs > to websearch it, you'd have found: > > https://stackoverflow.com/questions/21333654/how-to-re-open-an-issue-in-github#21333938 > > first hit, no need to even click the link, the answer is at the top of > the search page: "you cannot re-open your own issues if a repo > collaborator closed them". -- You received this message because you are subscribed to the Google Groups "qubes-users" group. To unsubscribe from this group and stop receiving emails from it, send an email to qubes-users+unsubscr...@googlegroups.com. To post to this group, send email to qubes-users@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/qubes-users/17348f3e-a744-41bc-9797-1e396dcf900b%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
