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On 2018-02-01 02:22, Nope wrote:
> The problem, as Ivan pointed out, is that our issue tracker would 
> be cluttered with open reports in which the issue is probably 
> fixed, but we're waiting for the reporter to confirm that it's 
> fixed.
> 
> -> cluttered with open reports: yes you are right, in this case, 
> can you through Github, to close automatically tickets after "3 
> days" if no answer ?

Possible, but harder to manage. AFAIK, there's no way to automatically
close after three days, so we would have to remember to do this for
every issue, which would be a lot of extra overhead. If we could
automate this, though, it could be a nice system.

> -> not true, my ticket has been closed before my "report".
> 

By "report" I mean the original report when you first open the issue.
In this sense, it's not possible for an issue to be closed before your
report, because the issue doesn't exist before your report (and an
issue that doesn't exist can't be closed).

> Instead, if you find that your issue was closed without being 
> fixed, you should simply say so in a comment on that issue. You 
> could simply say, "This is still happening. Please re-open."
> 
> -> ok for me
> 
> Whatever you do, don't create a new issue when you know it's a 
> duplicate of the old one! That causes confusion and creates extra 
> work, which takes time away from working on the actual problem.
> 
> -> agree
> 
> I don't want to bother the team. Just my two pences.
> 
> Thx
> 

- -- 
Andrew David Wong (Axon)
Community Manager, Qubes OS
https://www.qubes-os.org

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