Steven Southard said the following on 11/18/2008 01:33 PM:
> I think maybe you just need to take another approach with her.  Seems  
> sometimes web development is more psychology then programming.  Does  
> she just put her hand over her ears when you say Markdown or Textile?   
> I've had a client like that!  She just wants to make headers,  
> paragraphs, and upload pictures right?  Keep working with her, tell  
> here to take a few breaths, and keeping reminding her that the filters  
> are there to keep the "technical stuff" out of her way.
> My clients don't seem to mess with the snippets, tags, or css classes  
> that much.  They just use the filters and maybe one tag and some  
> classes that they copy and past from where ever else it was used on  
> the site.  It takes a bit for them to get the hang of it but if they  
> can see the simple patterns they'll be able to add their content.

Perhaps if 'snippets' were called something more familiar like 'macros'

Yes, I *know* they aren't, but I'm talking about a psychological comfort
"Engineers like to solve problems. If there are no problems handily
available, they will create their own problems. Normal people don't
understand this concept; they believe that if it ain't broke, don't fix
it.  Engineers believe that if ain't broke, it doesn't have enough
features yet." - S.  Adams
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