Hi Karen, Thanks for your message. Sorry for the delay in replying.
Yes - I have the same app as you opening the chm files on both laptops. (One works, one doesn't...) Still working on this. I will reply to Razzak's questions next. Regards John Docherty On Thursday, June 9, 2022 at 2:11:31 AM UTC+12 Karen Tellef wrote: > John: If you go into explorer, right-click on a CHM file and select > "open with", what does it show? Attached is a pic of what my windows 10 > computer shows > > > Karen > > > > -----Original Message----- > From: [email protected] <[email protected]> > To: RBASE-L <[email protected]> > Sent: Tue, Jun 7, 2022 7:05 pm > Subject: Re: [RBASE-L] - Help not Working > > Hi Razzak, > > I removed the two fonts in that folder and re-booted my laptop but still > no luck with the first three items on the Help menu. The tutorial works > though. Is there any difference in the 'mechanism' for running the help > files ? (The chm files are exactly the same as the ones on the laptop > where Help does work.) > > Thank you. > John Docherty > > On Wednesday, June 8, 2022 at 8:05:16 AM UTC+12 [email protected] wrote: > > Hi Razzak, > > Thanks for your reply. RBase is on the D drive. (I have a C & D on this > laptop.) > > I did install a new font a while ago so I will try that later. (Just off > out now - already late....) I will let you know if that solves the issue. > > Thanks for your help. > > Regards > John Docherty > > On Wednesday, June 8, 2022 at 1:38:29 AM UTC+12 A. Razzak Memon wrote: > > Hello John, > > Is the R:BASE installation on the local C:\ drive, a secondary drive, > or perhaps a network shared drive? > > Do you have custom fonts installed on the computer? Navigate to the > "C:\Users\<username>\AppData\Local\Microsoft\Windows\Fonts\" location > and remove any custom fonts loaded in the folder. > > Very Best R:egards, > > Razzak. > > R:BASE Technologies, Inc. > https://www.rbase.com > > > At 01:32 AM 6/7/2022, [email protected] wrote: > > >I was wondering if anyone has any suggestions as to why Help does > >not work on one of my laptops. (It is fine with the same version on > >the other one I use, so not an R:Base issue.) Any suggestions as to > >what I should try would be much appreciated. (I have reinstalled the > >latest version of Help but nothing changed.) > > > >Thank you. > >Regards > >John Docherty > > > > > -- > For group guidelines, visit > http://www.rbase.com/support/usersgroup_guidelines.php > --- > You received this message because you are subscribed to the Google Groups > "RBASE-L" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > > https://groups.google.com/d/msgid/rbase-l/02cafcd6-4f95-4ce6-bf05-024f91a497c7n%40googlegroups.com > > <https://groups.google.com/d/msgid/rbase-l/02cafcd6-4f95-4ce6-bf05-024f91a497c7n%40googlegroups.com?utm_medium=email&utm_source=footer> > > . > -- For group guidelines, visit http://www.rbase.com/support/usersgroup_guidelines.php --- You received this message because you are subscribed to the Google Groups "RBASE-L" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/rbase-l/a63041c1-c84b-480c-a4d2-941083384daen%40googlegroups.com.
