Hi Razzak, Thanks for your suggestions. Sorry for the delay in replying.
What I have found after further 'experimentation' is that when I open the RBG.chm file from Windows Explorer on my ZBook (the machine where the help is not 'working') I see that the task appears on the task bar but I cannot maximize it. [image: Help.jpg] However if I use Windows Explorer to open the identical RBG.chm on my other laptop, over the network, then the window opens correctly on the ZBook. If I click on that task on the taskbar it switches between being minimized and visible as it should be. Thus, it seems that the RBG.chm Help is actually 'working', but for some reason it is 'stuck' as a minimized window. I note though that the other .chm files on the ZBook all all open correctly. I tried Help from various 'places' within R:Base but the only one that I have found to work is the Tutorial. (Help topics does not work.) The help task doesn't appear on the taskbar when I try to use Help from R:Base, but the Tutorial does, In regard to running this from the C:\ drive are you suggesting I install R:Base there ? (Sorry - I am not quite sure what you intended I try.) I note that this all used to work. Maybe something is awry with my machine. I can workaround this by using Windows Explorer. Thanks for your help. (No pun intended.) Regards John Docherty On Thursday, June 9, 2022 at 5:53:12 AM UTC+12 A. Razzak Memon wrote: > Hello John, > > Are you able to launch the help from the Database > Explorer menus, such as Database Explorer > > Databases > Help, which launches the help for the Database Explorer module? > > There are also help buttons within the Form > Designer's Property Editors for each control, and > elsewhere throughout menus and dialog boxes. > > It would also be a good test to try and launch > the R:BASE help from the C:\ drive, to see if there is a difference. > > Very Best R:egards, > > Razzak. > > R:BASE Technologies, Inc. > https://www.rbase.com > > > At 08:05 PM 6/7/2022, [email protected] wrote: > > >Hi Razzak, > > > >I removed the two fonts in that folder and > >re-booted my laptop but still no luck with the > >first three items on the Help menu. The tutorial > >works though. Is there any difference in the > >'mechanism' for running the help files ? (The > >chm files are exactly the same as the ones on the laptop where Help does > work.) > > > >Thank you. > >John Docherty > > > >On Wednesday, June 8, 2022 at 8:05:16 AM UTC+12 [email protected] wrote: > >Hi Razzak, > > > >Thanks for your reply. RBase is on the D drive. > >(I have a C & D on this laptop.) > > > >I did install a new font a while ago so I will > >try that later. (Just off out now - already > >late....) I will let you know if that solves the issue. > > > >Thanks for your help. > > > >Regards > >John Docherty > > > >On Wednesday, June 8, 2022 at 1:38:29 AM UTC+12 A. Razzak Memon wrote: > >Hello John, > > > >Is the R:BASE installation on the local C:\ drive, a secondary drive, > >or perhaps a network shared drive? > > > >Do you have custom fonts installed on the computer? Navigate to the > >"C:\Users\<username>\AppData\Local\Microsoft\Windows\Fonts\" location > >and remove any custom fonts loaded in the folder. > > > >Very Best R:egards, > > > >Razzak. > > > >R:BASE Technologies, Inc. > ><https://www.rbase.com>https://www.rbase.com > > > > > >At 01:32 AM 6/7/2022, [email protected] wrote: > > > > >I was wondering if anyone has any suggestions as to why Help does > > >not work on one of my laptops. (It is fine with the same version on > > >the other one I use, so not an R:Base issue.) Any suggestions as to > > >what I should try would be much appreciated. (I have reinstalled the > > >latest version of Help but nothing changed.) > > > > > >Thank you. > > >Regards > > >John Docherty > > > > > > > > > >-- > >For group guidelines, visit > ><http://www.rbase.com/support/usersgroup_guidelines.php> > http://www.rbase.com/support/usersgroup_guidelines.php > >--- > >You received this message because you are > >subscribed to the Google Groups "RBASE-L" group. > >To unsubscribe from this group and stop > >receiving emails from it, send an email to > ><mailto:[email protected]>[email protected]. > >To view this discussion on the web visit > >< > https://groups.google.com/d/msgid/rbase-l/02cafcd6-4f95-4ce6-bf05-024f91a497c7n%40googlegroups.com?utm_medium=email&utm_source=footer > > > https://groups.google.com/d/msgid/rbase-l/02cafcd6-4f95-4ce6-bf05-024f91a497c7n%40googlegroups.com > . > > -- For group guidelines, visit http://www.rbase.com/support/usersgroup_guidelines.php --- You received this message because you are subscribed to the Google Groups "RBASE-L" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/rbase-l/6a24cf06-9147-48cf-bbbf-e8828e443685n%40googlegroups.com.
