Thanks Nick. I will let them know that it's possible that if this works, it could possibly not work in the future if it is dynamic
Good move. If it doesn't work, there are deeper issues.
All because a user thought they knew more than they did, and they still refuse to call their hardware guys (thinking there's a problem there that they're not telling me.....)
[Sigh] Years ago a customer asked how they could manage some piece of machinery when their people kept screwing it up. I told them that I could train key workers on how to keep it clean, adjusted and running and then they should divide the whole team into two groups: group 1 authorized to touch the machine; group 2 authorized never to touch the machine. Naturally, the customer did not like my suggestion.
Nicky
Karen
--On Monday, September 30, 2024 at 03:20:03 PM CDT, 'Nicky Avery' via RBASE-L <[email protected]> wrote:
You cannot tell if an IP address is a dynamic or static IP from the name (e.g. Andfile). Normally name resolution will match a name to an IP address. If this fails, it can work with an IP but this is just stepping around some issue with name resolution (you don't want to troubleshoot their network). They would have to let you know whether they assigned a dynamic or static IP to Andfile. There are various ways but one is checking the NIC configuration in Settings > Network & Internet > Ethernet and, depending on Windows version, either Change adapter settings > IPv4 > Properties or > IP assignment.
On 9/30/2024 1:04 PM, 'Karen Tellef' via RBASE-L wrote:
Nope, no way "andfile" is dynamic. It's been that for decades that I'm aware of! At least that's when I programmed it into the report
Karen
--On Monday, September 30, 2024 at 03:01:45 PM CDT, 'Nicky Avery' via RBASE-L <[email protected]> wrote:
Andfile may be dynamic. Normally a device will renew a lease from the DHCP server with the same IP but, if it is dynamic, it could change so static would be a better idea.
On 9/30/2024 12:56 PM, 'Karen Tellef' via RBASE-L wrote:
You mean it might change from day to day? As I mentioned, all 3 returned the same IP address within minutes of each other, but is that enough to "prove" that it's static?
Karen
--On Monday, September 30, 2024 at 02:52:08 PM CDT, 'Dan Goldberg' via RBASE-L <[email protected]> wrote:
Make sure the IT guy has the printers on static IP addresses. Shared printer IP addresses should never change.
Dan Goldberg
From: 'Karen Tellef' via RBASE-L <[email protected]>
Sent: Monday, September 30, 2024 12:48 PM
To: 'Nicky Avery' via RBASE-L <[email protected]>
Subject: [EXTERNAL] Re: [RBASE-L] - Printer / RBase question - ping result
That's what I was looking for, thanks! I will make up a routine for them to try
Karen
On Monday, September 30, 2024 at 02:37:24 PM CDT, 'Nicky Avery' via RBASE-L <[email protected]> wrote:
Hi Karen,
So we now know that the address \\andfile\whatever\ resolves. Have you tried?
... | PRINTER_NAME \\192.168.41.253\HP4250 LPT3 | TRAY ' Tray 2'
Nicky
On 9/30/2024 12:16 PM, 'Karen Tellef' via RBASE-L wrote:
From the 3 workstations that won't print, she did a "ping andfile" and the 3 results are identical. I'm attaching a jpg that she sent me (I don't have ability to dial into any of those computers). Looks like the ip address is 192.168.41.253
So how would I modify the print statement to use this ip address?
PRINT Appraisal WHERE SalesID = .vSalesID AND productid = .vapprid OPTION PRINTER +
| PRINTER_NAME \\andfile\HP4250 LPT3 | TRAY ' Tray 2'
Karen
On Saturday, September 28, 2024 at 03:32:56 PM CDT, 'rehan wyne' via RBASE-L <[email protected]> wrote:
It is correct as Nicky explained, the \\andfile\ is a name automatically resolved into network address of a device / server / PC by OS. Please share your ping result.
But as you explained in earlier email, they are installing a network printer, which will be eventually resolved as local printer. In this case just configure your printer as a shareable printer and provide " \\andfile\HP4250" as a share name.
Regards
Rehan Wyne
On Sunday, September 29, 2024 at 12:53:11 AM GMT+5, 'Nicky Avery' via RBASE-L <[email protected]> wrote:
Karen, the \\andfile\ is not a name but an address on a network: it denotes some device, a server or a PC since it has a printer share.
I'd start at a/the PC which has R:Base and won't print by pinging andfile from a command window (C:\ping andfile). Ping should report an IP address and 4 results. If andfile is unreachable, your problem is either that \\andfile\HP4250 is no longer valid or the name is not resolving to the correct IP. If you can ping it, note the IP address ping reports and substitute that IP address for the name andfile in \\<andfile>\HP4250 then see if you can print from R:Base. Then let me know what happened.
Nicky
On 9/28/2024 7:45 AM, 'Karen Tellef' via RBASE-L wrote:
So I have a client who tries to do hardware / network stuff themselves, managing to screw something up each time. I always claim to know nothing about this stuff (which is about 99% true) so I never offer to help. I want them to pay a couple bucks to their network support guys to do it right.
Apparently they had power outage, and some of the workstations (not all) lost printer definitions along with other things. So the woman there tried to re-install the networked printers.
My app contains several hard coded references to a networked printer for a certain report, like this: \\andfile\HP4250
Somehow on the workstations she added the printer, but the name that shows in PRNSETUP is just the "HP4250". It doesn't have the network "andfile" indicator. If she picks that printer from Microsoft Word, it's able to find the networked printer and prints it. But RBase won't print anything to it, and I'm guessing that it thinks it's a local printer, correct? She asked me if she could just type the "\\andfile\" in front of the printer name, and I told her I honestly don't know but she could try it.
Haven't heard back yet. Any thoughts or guidance?
Karen
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