These printer problems are a real pain to figure out sometimes. The printer is one of those combo printer, fax things, I think they cause more problems than plain printers.
I really can't change the font very easy since I have 50 offices using the same program. I will have them try your other suggestions. I had different office all last week, their printer had been working for over a year great, one day, it starts printing the first claim 1 line off but the 2nd, 3rd... were OK. I had them try a printer from home and it worked OK. I just told them to switch printers. But why does this happen? It is sad when they look to me for answere and I have none. I would love to know if MediSoft or other medical programs have this problem. Thanks Marc > Marc, > > These can be difficult to resolve as the issue > could be software, printer driver, or the printer > itself. However, it would be unlikely the printer > itself is the issue if everything else prints OK. > Steps I would take if possible: > > 1) Print the exact same "problem" claim to another > printer. If it prints OK then the issue is either > the print driver, unsupported fonts or even a > printer memory issue if it is a page printer such as > most laser jets. I would then down load any updated > print drivers first and then check to insure all > fonts used in the report are supported. I have even > found that using an "older" or more generic driver > sometimes works better. I.E. using a HP 4100 driver > for a 4160 printer. > > 2)If the same problem is seen on a different > printer, then check your report header carefully. > It is easy for a report header to affect only the > first page of a report. > > 3)Last, try changing the font. In the past, I ran > into a rather odd situation where I was printing to > a file and an "extra" line would be inserted. I > changed the font to Courier, size 11 and the > problem immediately went away. Changed it back and > the problem came back. Long shot but might be worth > a try. I know fonts can react a little differently > on some printers. > > Good luck. > -------------- Original message -------------- > > > HI > > > > Sorry if this is a little off topic, > > > > A user called and his HP 7410 prints the first > > insurance claim file a line off but the 2nd claim > > print OK. This is when there is several pages that > > > need to be printed. > > > > Of course I know RBase is telling the printer to > print > > on the same line on page 1 but is there a way to > help > > them get their printer to work. > > > > I hate it when they say it prints other stuff OK. > I > > have to remind them they are printing on plain > paper, > > duh! > > > > Thanks for any help > > Marc > > > > > > > > > > __________________________________ > > Do you Yahoo!? > > Yahoo! Mail - now with 250MB free storage. Learn > more. > > http://info.mail.yahoo.com/mail_250 > > __________________________________ Do you Yahoo!? Yahoo! Mail - 250MB free storage. Do more. Manage less. http://info.mail.yahoo.com/mail_250
