We run Misys's PM product on AIX. For all of its canned reports a page eject is always performed before the report starts printing. For its letter-writing module, where we construct letters and forms with no wasting of paper by suppressing the page eject, the first page is always off one line compared to the subsequent pages.
For claim forms and patient statements, the PM product allows printing of test form prints until the printer is aligned to the preprinted form. Once physically aligned by the printer operator, the forms remained aligned, whether the first or subsequent. Perhaps there is a way of sending something like a page eject that does not eject a page in order to force alignment. The same printer (OKIDATA 320 Turbo) is used for both canned reports, user prepared letters and forms, preprinted claim forms (CMS-1500) and patient statements. Somehow the misalignment problem with the first page was solved for preprinted forms. However not for plain white tractor-fed computer paper where alignment is only necessary for cosmetics. Which ejecting a blank page takes care of. Bob Speth ----- Original Message ----- From: "marc schluter" <[EMAIL PROTECTED]> To: "RBASE-L Mailing List" <[EMAIL PROTECTED]> Sent: Wednesday, December 22, 2004 1:12 PM Subject: [RBASE-L] - Re: Printer problems > These printer problems are a real pain to figure out > sometimes. > > The printer is one of those combo printer, fax things, > I think they cause more problems than plain printers. > > I really can't change the font very easy since I have > 50 offices using the same program. > > I will have them try your other suggestions. > > I had different office all last week, their printer > had been working for over a year great, one day, it > starts printing the first claim 1 line off but the > 2nd, 3rd... were OK. I had them try a printer from > home and it worked OK. I just told them to switch > printers. > > But why does this happen? It is sad when they look to > me for answere and I have none. > > I would love to know if MediSoft or other medical > programs have this problem. > > Thanks > Marc > > > > > > > > Marc, > > > > These can be difficult to resolve as the issue > > could be software, printer driver, or the printer > > itself. However, it would be unlikely the printer > > itself is the issue if everything else prints OK. > > Steps I would take if possible: > > > > 1) Print the exact same "problem" claim to another > > printer. If it prints OK then the issue is either > > the print driver, unsupported fonts or even a > > printer memory issue if it is a page printer such as > > most laser jets. I would then down load any updated > > print drivers first and then check to insure all > > fonts used in the report are supported. I have even > > found that using an "older" or more generic driver > > sometimes works better. I.E. using a HP 4100 driver > > for a 4160 printer. > > > > 2)If the same problem is seen on a different > > printer, then check your report header carefully. > > It is easy for a report header to affect only the > > first page of a report. > > > > 3)Last, try changing the font. In the past, I ran > > into a rather odd situation where I was printing to > > a file and an "extra" line would be inserted. I > > changed the font to Courier, size 11 and the > > problem immediately went away. Changed it back and > > the problem came back. Long shot but might be worth > > a try. I know fonts can react a little differently > > on some printers. > > > > Good luck. > > -------------- Original message -------------- > > > > > HI > > > > > > Sorry if this is a little off topic, > > > > > > A user called and his HP 7410 prints the first > > > insurance claim file a line off but the 2nd claim > > > print OK. This is when there is several pages that > > > > > need to be printed. > > > > > > Of course I know RBase is telling the printer to > > print > > > on the same line on page 1 but is there a way to > > help > > > them get their printer to work. > > > > > > I hate it when they say it prints other stuff OK. > > I > > > have to remind them they are printing on plain > > paper, > > > duh! > > > > > > Thanks for any help > > > Marc > > > > > > > > > > > > > > > __________________________________ > > > Do you Yahoo!? > > > Yahoo! Mail - now with 250MB free storage. Learn > > more. > > > http://info.mail.yahoo.com/mail_250 > > > > > > > > __________________________________ > Do you Yahoo!? > Yahoo! Mail - 250MB free storage. Do more. Manage less. > http://info.mail.yahoo.com/mail_250 > > --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.820 / Virus Database: 558 - Release Date: 12/20/04
