Thanks Bob I will check this out.
Marc --- Bob Speth <[EMAIL PROTECTED]> wrote: > We run Misys's PM product on AIX. For all of its > canned reports a page eject is always performed > before > the report starts printing. For its letter-writing > module, > where we construct letters and forms with no wasting > of > paper by suppressing the page eject, the first page > is > always off one line compared to the subsequent > pages. > > For claim forms and patient statements, the PM > product > allows printing of test form prints until the > printer is > aligned to the preprinted form. Once physically > aligned > by the printer operator, the forms remained aligned, > > whether the first or subsequent. Perhaps there is a > way > of sending something like a page eject that does not > > eject a page in order to force alignment. > > The same printer (OKIDATA 320 Turbo) is used for > both canned reports, user prepared letters and > forms, > preprinted claim forms (CMS-1500) and patient > statements. Somehow the misalignment problem with > the first page was solved for preprinted forms. > However > not for plain white tractor-fed computer paper where > > alignment is only necessary for cosmetics. Which > ejecting a blank page takes care of. > > Bob Speth > > ----- Original Message ----- > From: "marc schluter" <[EMAIL PROTECTED]> > To: "RBASE-L Mailing List" <[EMAIL PROTECTED]> > Sent: Wednesday, December 22, 2004 1:12 PM > Subject: [RBASE-L] - Re: Printer problems > > > > These printer problems are a real pain to figure > out > > sometimes. > > > > The printer is one of those combo printer, fax > things, > > I think they cause more problems than plain > printers. > > > > I really can't change the font very easy since I > have > > 50 offices using the same program. > > > > I will have them try your other suggestions. > > > > I had different office all last week, their > printer > > had been working for over a year great, one day, > it > > starts printing the first claim 1 line off but the > > 2nd, 3rd... were OK. I had them try a printer > from > > home and it worked OK. I just told them to switch > > printers. > > > > But why does this happen? It is sad when they > look to > > me for answere and I have none. > > > > I would love to know if MediSoft or other medical > > programs have this problem. > > > > Thanks > > Marc > > > > > > > > > > > > > > > Marc, > > > > > > These can be difficult to resolve as the issue > > > could be software, printer driver, or the > printer > > > itself. However, it would be unlikely the > printer > > > itself is the issue if everything else prints > OK. > > > Steps I would take if possible: > > > > > > 1) Print the exact same "problem" claim to > another > > > printer. If it prints OK then the issue is > either > > > the print driver, unsupported fonts or even a > > > printer memory issue if it is a page printer > such as > > > most laser jets. I would then down load any > updated > > > print drivers first and then check to insure all > > > fonts used in the report are supported. I have > even > > > found that using an "older" or more generic > driver > > > sometimes works better. I.E. using a HP 4100 > driver > > > for a 4160 printer. > > > > > > 2)If the same problem is seen on a different > > > printer, then check your report header > carefully. > > > It is easy for a report header to affect only > the > > > first page of a report. > > > > > > 3)Last, try changing the font. In the past, I > ran > > > into a rather odd situation where I was printing > to > > > a file and an "extra" line would be inserted. I > > > changed the font to Courier, size 11 and the > > > problem immediately went away. Changed it back > and > > > the problem came back. Long shot but might be > worth > > > a try. I know fonts can react a little > differently > > > on some printers. > > > > > > Good luck. > > > -------------- Original message -------------- > > > > > > > HI > > > > > > > > Sorry if this is a little off topic, > > > > > > > > A user called and his HP 7410 prints the first > > > > > insurance claim file a line off but the 2nd > claim > > > > print OK. This is when there is several pages > that > > > > > > > need to be printed. > > > > > > > > Of course I know RBase is telling the printer > to > > > print > > > > on the same line on page 1 but is there a way > to > > > help > > > > them get their printer to work. > > > > > > > > I hate it when they say it prints other stuff > OK. > > > I > > > > have to remind them they are printing on plain > > > paper, > > > > duh! > > > > > > > > Thanks for any help > > > > Marc > > > > > > > > > > > > > > > > > > > > __________________________________ > > > > Do you Yahoo!? > > > > Yahoo! Mail - now with 250MB free storage. > Learn > > > more. > > > > http://info.mail.yahoo.com/mail_250 > > > > > > > > > > > > > > __________________________________ > > Do you Yahoo!? > > Yahoo! Mail - 250MB free storage. Do more. Manage > less. > > http://info.mail.yahoo.com/mail_250 > > > > > > > --- > Outgoing mail is certified Virus Free. > Checked by AVG anti-virus system > (http://www.grisoft.com). > Version: 6.0.820 / Virus Database: 558 - Release > Date: 12/20/04 > > === message truncated === __________________________________ Do you Yahoo!? Yahoo! Mail - 250MB free storage. Do more. Manage less. http://info.mail.yahoo.com/mail_250
