Hi Michael -
I mean no disrespect.
Here's my take on the RBW Business Model:
In 2004, when I came to try and buy one of the original [Coleman green]
Quickbeams, Mark said: "We'll treat you right". And everyone at Rivendell
always has treated me right ever since. Miesha, Sterling, Rich, Will,
Keven, Vince, Roman, Dave, John, Robert, Jenny, Harry, Corey, Spencer, Mark
and Grant (measured my PBH himself) have always put my interests ahead of
their own. In my opinion, that is the VERY BEST BUSINESS MODEL possible. I
have studied many, many businesses. The single unifying characteristic of a
great business is a genuine, concerted focus on customer satisfaction.
In my opinion, there is no need to go anywhere else.
Namaste,
Corwin
On Tuesday, July 21, 2020 at 10:38:11 AM UTC-7, Michael Hechmer wrote:
>
> There is a major flaw in the RBW Business Model. They forgot to include
> planned obselence. Really, how can you expect to grow a business when your
> products not only don't wear out they don't even loose their sex appeal?
> Certainly Trek didn't make that mistake and see how they have grown since
> 1983 when I bought a 620.
>
> Take my Saluki for example. Serial # SA 00011. I am more in love with it
> today than when I first got it. Why would I want to buy a new bike?
> Bicycle Quarterly comes in and I look at the reviews of all the hot new
> bikes and quickly realize I wouldn't trade em straight up for my Saluki.
>
> OK, it now has a lot of touch up paint and I would probably get it powder
> coated if I could get my hands on some original decals, but the ride is
> just as joyful, no even better than new, and she still looks pretty good to
> me. Instead of buying a new bike I can spend my money on fancy brakes,
> levers, tires from Compass, and TA Rings ("Well honey the rings were worn
> out and that's just what new rings cost.")
>
> So Rivendell, instead of pushing a needed replacement or a new improved
> model, is stuck with the job of convincing people that they need more
> bikes. Then you have to listen to your spouse - how you gonna pay for it,
> where you gonna store it, how many bikes can you ride? It never ends.
>
> Unfortunately for Rivendell, my wife is still in love with her Betty Foy,
> so no bike sale this year.
>
> Michael
>
>
>
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