Todd, Same thing happened to me TWICE. They simply don't understand how this affects the customer and US, their dealers. After I got the same response, i.e. too bad, dealer and consumer, you are SOL, I started promoting Magnum Energy inverters instead of Outback. It's just not right.
Larry Crutcher Starlight Solar Power Systems (928) 342-9103 www.starlightsolar.com On Jun 20, 2012, at 4:46 PM, [email protected] wrote: wrenches, i recently installed a grid-tie with battery backup system. the fm 80 was defective out of the box, so i called outback for a replacement. i got a refurbished unit which when installed resolved the problem. the customer was not happy about paying for a new unit and getting a used one. when contacting outback about why a new (defective) charge controller was replaced with a refurbished one and how can i be compensated for basically doing outback's product quality control i was told: "OutBack Power Technologies does not offer compensation for warranty work." question: is this the new norm at outback? if so... this is a sad day for me. todd Sent from Finest Planet WebMail. _______________________________________________ List sponsored by Home Power magazine List Address: [email protected] Options & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out participant bios: www.members.re-wrenches.org
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