Todd, You should have received a new units at an absolute minimum. When it comes to compensation that's a bit of a sticky situation that is usually handled on a case by case basis.
I will be talking to the Mgr of this group to get this squared away today. Thanks. Steve Higgins Sales Application Engineering Mgr Direct 360-618-4313 Outback Power Technologies 5917 195th Street NE Arlington, Washington 98223 ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of William Miller Sent: Wednesday, June 20, 2012 9:06 PM To: RE-wrenches Subject: Re: [RE-wrenches] outback power wrench support? Friends: Years ago Outback tried to pull this on me. I dealt directly with Steve Higgins and after a brief discussion, he came through with a brand new inverter. Other problems ensued and Steve comped me up with a refurbished item. Steve intervened and made this situation right, but I did have to stand up for my rights. Don't take no for answer. William Miller i recently installed a grid-tie with battery backup system. the fm 80 was defective out of the box, so i called outback for a replacement. i got a refurbished unit which when installed resolved the problem. the customer was not happy about paying for a new unit and getting a used one. when contacting outback about why a new (defective) charge controller was replaced with a refurbished one and how can i be compensated for basically doing outback's product quality control i was told: "OutBack Power Technologies does not offer compensation for warranty work." question: is this the new norm at outback? if so... this is a sad day for me. todd
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