OutBack was purchased by Alpha Technologies. I wouldn't be surprised if the owners take a harder line on warranty claims.
---------- Original Message ----------- From: William Miller <[email protected]> To: RE-wrenches <[email protected]> Sent: Wed, 20 Jun 2012 21:05:55 -0700 Subject: Re: [RE-wrenches] outback power wrench support? > Friends: > > Years ago Outback tried to pull this on me. I dealt directly with > Steve Higgins and after a brief discussion, he came through with a > brand new inverter. Other problems ensued and Steve comped me up > with a refurbished item. Steve intervened and made this situation > right, but I did have to stand up for my rights. Don't take no for answer. > > William Miller > > >>>i recently installed a grid-tie with battery backup system. the fm 80 > >>>was defective out of the box, so i called outback for a replacement. i > >>>got a refurbished unit which when installed resolved the problem. the > >>>customer was not happy about paying for a new unit and getting a used one. > >>> > >>> > >>>when contacting outback about why a new (defective) charge controller > >>>was replaced with a refurbished one and how can i be compensated for > >>>basically doing outback's product quality control i was told: > >>> > >>> > >>>"OutBack Power Technologies does not offer compensation for warranty work." > > > >question: is this the new norm at outback? if so... this is a sad day for me. > > > > > >todd ------- End of Original Message ------- _______________________________________________ List sponsored by Home Power magazine List Address: [email protected] Options & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out participant bios: www.members.re-wrenches.org
