Friends:
Years ago Outback tried to pull this on me. I dealt directly with Steve
Higgins and after a brief discussion, he came through with a brand new
inverter. Other problems ensued and Steve comped me up with a refurbished
item. Steve intervened and made this situation right, but I did have to
stand up for my rights. Don't take no for answer.
William Miller
i recently installed a grid-tie with battery backup system. the fm 80
was defective out of the box, so i called outback for a replacement. i
got a refurbished unit which when installed resolved the problem. the
customer was not happy about paying for a new unit and getting a used one.
when contacting outback about why a new (defective) charge controller
was replaced with a refurbished one and how can i be compensated for
basically doing outback's product quality control i was told:
"OutBack Power Technologies does not offer compensation for warranty work."
question: is this the new norm at outback? if so... this is a sad day for me.
todd
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