The older SWs is just a simple thermistor replacement. Kris at Tekris power probably has them. > On Jan 9, 2019, at 10:34 AM, Amanda Potter <[email protected]> > wrote: > > Hello Wrenches, > I am having the same issue. > I have Comboxs out there that have the latest firmware, but they haven’t > worked for quite a while and my customers are not happy... > And, a SW 4024, three years old with the fans running non stop, no matter > what the temperatures are and they will not warranty. > That is what the last email said from Tech Support. > > Thoughts? > > Thanks ahead of time. > > Amanda Potter > NABCEP > PV Installation Professional > NYSERDA Eligible PV Installer > Adirondack Battery & Solar, LLC > Potsdam, NY > (315) 212-2114 > > On Jan 9, 2019, at 9:56 AM, [email protected] > <mailto:[email protected]> wrote: > >> Hello Wrenches, >> >> Does Schneider phone support still exist? I filled out an on line form, as a >> professional, to be able to get phone support. Schneider sent me an email >> with two numbers to call, and neither of them worked. One did not connect to >> anything and the other gave me the original message saying to fill out the >> form for tech support. >> >> Using their on-line support has been limited in its usefulness, with a lot >> of runaround. No one there will answer any questions about phone support >> availability. >> >> The timing of this is interesting, as I was on the verge of using Schneider >> as my go-to brand for battery based equipment. . One Wrench posting from a >> while back that stuck in my head was, "before buying equipment, call their >> tech support to see how good it is." >> >> Does anyone know if phone support still exists? >> >> Thank you, >> >> Drake >> >> >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> List Address: [email protected] >> <mailto:[email protected]> >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> <http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org> >> >> List-Archive: >> http://www.mail-archive.com/[email protected]/maillist.html >> <http://www.mail-archive.com/[email protected]/maillist.html> >> >> List rules & etiquette: >> www.re-wrenches.org/etiquette.htm <http://www.re-wrenches.org/etiquette.htm> >> >> Check out or update participant bios: >> www.members.re-wrenches.org <http://www.members.re-wrenches.org/> >> > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/[email protected]/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org >
> [email protected] > <blocked::mailto:[email protected]%22%20%5Co%20%22blocked::mailto:[email protected]> > www.SWNL.net > <blocked::http://www.swnl.net/%22%20%5Co%20%22blocked::http://www.swnl.net/> > Solarwinds Northernlights > Serving Mid Coast Maine & Northern California > 207-832-7574 Cl. 610-517-8401 > > Blair "TUMP" May > ******** MAINE'S CHARTER ******** > NABCEP "Certified PV Installer" > > ******** MAINE'S CHARTER ******** > Trace Xantrex "Certified" Dealer / Installer" >
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