Thanks Michael! This attach is what I received on December 13. Not a great job on this by Schneider but the number works. The arrow in the screenshot is the code. Dave Angelini Offgrid Solar "we go where powerlines don't" http://members.sti.net/offgridsolar/ [1] e-mail [email protected] [2] text 209 813 0060
On Thu, 10 Jan 2019 12:03:19 -0800, Michael Welch wrote: Hi gang. I am posting this on behalf of Sandra Herrera. Hello Re-Wenches, I am sorry to hear the challenges listed here on accessing the Schneider Electric technical support departments. The recent changes made were intended to improve the support to our installer. However, we are still working out bugs. The technical department call center is available to the solar professional, but it does requires a simple first step. You must first register your company by filling out this form (link below) the registration is only needed once per company. After completing the registration, you will receive an email response that will provide you with an unpublished code that will get you through directly to the technical support call center. https://solar.schneider-electric.com/installer-registration/ The 866-519-1470 phone number has not changed, and a new number 833-391-8640 has been added. Once you receive the unpublished access code everyone in your company can use it. I hope this classifies the changes. Please feel free to contact me directly if you have any questions or concerns. Regards Sandra Herrera [email protected] [3] -- Links: ------ [1] http://members.sti.net/offgridsolar/ [2] mailto:[email protected] [3] mailto:[email protected]
_______________________________________________ List sponsored by Redwood Alliance List Address: [email protected] Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/[email protected]/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
