Yes. It's interesting how I often find myself choosing equipment manufacturers based on their tech support rather than the actual equipment specs.
Dan Fink Professor of Solar Energy Technology, Ecotech Institute IREC Certified Instructor™ for: ~ PV Installation Professional ~ Small Wind Installer Executive Director, Buckville Energy NABCEP Registered Continuing Education Providers™ NABCEP PV Associate 970.672.4342 On Wed, Jan 9, 2019 at 8:06 PM Matthew Sherald <m...@getpimby.com> wrote: > Wrenches, > > I also had need of tech support from Schneider and was nonplussed when my > trusty phone number failed to connect to their service desk. I filled out > their installer form and received a reply email with a number and an > un-advertised extension. The number gets you the same dead end menu choices > but if you dial the secret extension you may be placed in contact with a > real live tech person. > Anyway, I also posted my issue via the web form and got a delayed > response. > Good tech support makes a difference when I decide between brands. > Schneider used to have very good support. I hope they don’t downsize or > otherwise diminish its effectiveness. The new phone/email routine sure left > me a bit vexed. > > -Matt > > Sent from my iPhone > > On Jan 9, 2019, at 1:21 PM, Ray <r...@solarray.com> wrote: > > Can't help you with the phone support, but the fan running is probably a > bad temp sensor on the transformer. Talk about runaround, you'll probably > have to call Schneider support to get the replacement sensor..... > > Ray Walters > Remote Solar > 303 505-8760 > > On 1/9/19 8:34 AM, Amanda Potter wrote: > > Hello Wrenches, > I am having the same issue. > I have Comboxs out there that have the latest firmware, but they haven’t > worked for quite a while and my customers are not happy... > And, a SW 4024, three years old with the fans running non stop, no matter > what the temperatures are and they will not warranty. > That is what the last email said from Tech Support. > > Thoughts? > > Thanks ahead of time. > > Amanda Potter > NABCEP > PV Installation Professional > NYSERDA Eligible PV Installer > Adirondack Battery & Solar, LLC > Potsdam, NY > (315) 212-2114 > > On Jan 9, 2019, at 9:56 AM, drake.chamber...@redwoodalliance.org wrote: > > Hello Wrenches, > > Does Schneider phone support still exist? I filled out an on line form, as > a professional, to be able to get phone support. Schneider sent me an email > with two numbers to call, and neither of them worked. One did not connect > to anything and the other gave me the original message saying to fill out > the form for tech support. > > Using their on-line support has been limited in its usefulness, with a lot > of runaround. No one there will answer any questions about phone support > availability. > > The timing of this is interesting, as I was on the verge of using > Schneider as my go-to brand for battery based equipment. . One Wrench > posting from a while back that stuck in my head was, "before buying > equipment, call their tech support to see how good it is." > > Does anyone know if phone support still exists? > > Thank you, > > Drake > > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & > settings:http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette:www.re-wrenches.org/etiquette.htm > > Check out or update participant bios:www.members.re-wrenches.org > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > >
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