Hi Drake, In response to your questions: This is a residential application, so it is likely that we already are set up on DHCP, although this is not verified. If this was set up on static, would it cause the disconnection issues? *Hard to know, there are a lot of pitfalls for static IP addressing, most of which I don't understand. If there were devices with the same IP address they would interfere with each other and could cause disconnection issues.*
Is it the router that is set to DHCP? * Its actually the device is set up as DHCP. It is handing over control of its networking parameters to the router (including the IP address). Routers will have the ability to perform the DHCP operation..* Doesn't the router assign the Gateway the IP addresses? * If you are talking about the Conext Gateway (not the network gateway) as long as you set the Gateway to DHCP, yes you've given the IP addressing duty to the router.* Im thinking that since Schneider is experiencing so many issues, its probably a software issue on their end. Hope that helps. On Sat, Sep 14, 2019 at 9:24 AM <drake.chamber...@redwoodalliance.org> wrote: > Hi Mac, > > This is a residential application, so it is likely that we already are set > up on DHCP, although this is not verified. If this was set up on static, > would it cause the disconnection issues? > > Is it the router that is set to DHCP? Doesn't the router assign the > Gateway the IP addresses? > > The internet seems stable. I've used it a lot. > > Your help is very much appreciated. > > Thank you, > > Drake > > > ----- Original Message ----- > From: > "RE-wrenches" <re-wrenches@lists.re-wrenches.org> > > To: > "RE-wrenches" <re-wrenches@lists.re-wrenches.org> > Cc: > > Sent: > Fri, 13 Sep 2019 09:01:38 -0600 > Subject: > Re: [RE-wrenches] Communications using the Conext Gateway > > > Hi Drake, > > In general, you want to use DHCP unless its an unusual network. You would > typically enter this into the network page of the device. This gives the > router control of the IP address and all of the other networking parameters > of the device on the network. Static is more common in a > commercial environment. > > If you need to do static for some reason, you would want to talk to the IT > person who set up the network. Otherwise, if you choose an IP address > already used, it will cause problems and might kick the other device off > the network. > > On Fri, Sep 13, 2019 at 8:32 AM Drake < > drake.chamber...@redwoodalliance.org> wrote: > >> I have very similar issues. The Gateway connects and disconnects >> continually. I have 14,370 events listed, mostly the Gateway connected and >> disconnected. >> >> The first few weeks it was running, the Insight 2 (the Gateway web site) >> scrolled repeatedly through all the error messages it could throw out. I >> went out to the site thinking that the system would be in smoldering ruin, >> but it was working perfectly. >> >> The Gateway - Insight 2 system does not seem market ready. Tech support >> seems to have dried up. The last information I got was: >> >> "Are you using DHCP or static IP?. If static, make sure the DNS server >> and gateway server are correctly manually entered. Also make sure the IP >> address you chose is appropriate for the subnet range of your router" >> >> - Is the connection and disconnection an issue of static IP vs DHCP? >> - How are corrections make? >> - How does one correctly enter the DNS server and Gateway. >> - Where is it entered? >> - How do we know what IP address is appropriate for the subnet range >> of the router? >> >> Thanks in advance. >> >> Drake >> >> Drake Chamberlin >> >> >> >> >> >> *Athens Electric LLC OH License 44810 CO License 3773 NABCEP Certified >> Solar PV 740-448-7328*http://athens-electric.com/ >> >> >> At 11:07 PM 9/12/2019, you wrote: >> >> I have a net metered battery backup Dual stack XW Pro with a Conext >> Gateway. The Gateway is communicating on the Xanbus netwark and I'm able to >> read and write to the inverters through the gateway as long as I'm >> connected to it through the local area network. >> I was also able to register the Gateway on the Insight2 website which has >> retained some of the iniial data. However, shortly thereafter the gateway >> seems to have stopped communicating with the insight server, or at least >> the server has stopped showing the gateway as connected. I know there is >> internet access because everything else on the LAN has connectivity. >> Schneider support not only has been having ridiculously impossible wait >> times, but when I do get through to them, they are of no help with this >> issue. I've made my way to tier 3 support, but that has not helped in >> this matter. >> Does anyone know if there is a trick or some reason why the gateway would >> stop communicating out to the Insight2 server. I've updated all the >> firmware of the schneider products. This has allowed me to actually have >> the gateway start working properly, based on the most recent firmware >> update this past week. >> I've really been happy with the XW+ inverters as well as this relatively >> new communication and remote programming capability that the gateway >> promises. I would like to continue to use them, however, the difficulty of >> getting to Tech Support, no less someone that can actually help is starting >> to affect my decision process. Any suggestions are welcome. >> Thanks, Howie >> >> *Howie Michaelson Sun Catcher* >> >> *NABCEP Certified Solar PV Installerâ„¢* >> Solar Electric Systems Sales & Service >> 802-272-0004 >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> List Address: RE-wrenches@lists.re-wrenches.org >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> List-Archive: >> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html >> >> List rules & etiquette: >> www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> www.members.re-wrenches.org >> >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> List Address: RE-wrenches@lists.re-wrenches.org >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> List-Archive: >> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html >> >> List rules & etiquette: >> www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> www.members.re-wrenches.org >> >> > > -- > > > > Mac Lewis > > *"Yo solo sé que no sé nada." -Sócrates* > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > -- Mac Lewis *"Yo solo sé que no sé nada." -Sócrates*
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