Carl,
Did you get any kind of joy out of APSmart on that failure?
I will say that their tech support guy did at least try to be helpful, but the
language barrier was really really steep and their distribution channels are
less than ideal. Their response to a request for compensation was that they
would not be profitable if they had to pay for truck rolls for such a low cost
item. I really don’t think they GET IT. We’ve been in business for over 16yrs
and this one failure could easily have ended that run.
I cannot imagine we’re alone here. I was told by AP that their failure rate
was 0.2%. Now, I come from a reliability engineering background in petro
chemical/ big pharma where a 0.2% failure rate would be catastrophic. Can you
imagine that 2 out of every 1000 pills made could cause death? We engineered
secondary systems and multiple quality checks to contain catastrophic
consequences for components that had know failure rates higher than acceptable
values. A simple solution to this fire initiation issue would be a metal
enclosure instead of plastic casing. That still doesn’t really solve the
problem of extra connections though.
Best Regards,
Jeremy Coxon NABCEP # 091308-21
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