I also have had a poor experience with Discover’s warranty. I installed 3x 7.4kWh AES batteries for an off-grid customer in 2020. I registered the warranty for all three within a few weeks of installation. Fast forward to 2023, the original customer sold the property and the new owner asked me out to troubleshoot a storage issue. One battery had failed to due a faulty BMS. Discover refused to honor the warranty because the property had changed hands (they tie the warranty to the original registered owner), and the new owner was stuck buying a new battery.
Discover did offer the replacement at a slightly discounted price but I thought it was lousy to find out that a 10-year warranty product suddenly has no warranty if the property is ever sold. It really turned me off, and I was left with the feeling that I might have had better luck getting a warranty replacement if I had never registered the batteries at all. Luke Christy Renewable energy consultant NABCEP Certified PV Installation Professional™: Solar Gain Services, LLC PO Box 531 Monte Vista, CO 81144 sgsrenewables@gmail > On Aug 15, 2024, at 9:49 AM, jay via RE-wrenches > <[email protected]> wrote: > > Hi All, > > I have an installer buddy where i used to live who’s having to try and get a > discover lithium warrantied. > > Its 3 yrs old, 2 years installed. > > The dealer is closed, and the customer doesn’t have the POP. > > Discover is being very difficult. > > The battery appears to have a dead cell block which makes trying to get info > out of the battery all but impossible as it won’t stay on long enough to > download the info. > > Does anyone have a contact who could help my installer/friend with this > issue? > > thanks > > Jay > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/[email protected]/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org >
_______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: [email protected] Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. When one doesn't work, try the other: https://www.mail-archive.com/[email protected]/ http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org List rules & etiquette: http://www.re-wrenches.org/etiquette.htm Check out or update participant bios: http://www.members.re-wrenches.org
