If a manufacturer decides to pettifog over a property being sold in order to escape warranty obligation.. yikes! no thanks
On Mon, Aug 19, 2024 at 3:04 PM Maverick Brown via RE-wrenches < [email protected]> wrote: > Luke > > I appreciate the follow up. > > And as a/an FLA/AGM to Lithium upgrader with many of my customers and > having deployed Discover batteries myself, I will remember your “joy” and > take notes. Lots of choices to be made. And I have notes on the customers / > batteries and results. > > Companies will stand by their products or they won’t. Let’s contribute and > make sure our customers are taken care of and even our own homes where we > have all these test systems. > > Let the games begin. > > Okay. I know. They already started. ;-) > > Thank you, > > Maverick > > Maverick Brown > Off-Grid Solar Commander since 2006 > Maverick Solar Enterprises, Inc. > • Solar Commander Remote Power > • SunFlow Systems Cathodic Protection > [email protected] > 512-460-9825 > > > > On Aug 19, 2024, at 4:49 PM, Luke Christy via RE-wrenches < > [email protected]> wrote: > > Dave- following up on this- > > Point taken- but I still reserve the right to be annoyed when a > high-priced, properly-set-up, top tier product with a 10-year warranty > fails in under three years and the case ends up in a warranty exception > loophole with no joy. > I’ll get over it though. > > > Luke Christy > 719-588-3044 > > > > On Aug 15, 2024, at 12:08 PM, Dave Angelini Offgrid Solar via RE-wrenches < > [email protected]> wrote: > > Being from Manufacturing I just disagree that warranty should pass on to a > different owner. (Unless in writing) > Too much chance for failure with a new owner. > > We do want these folks to stay in business right? Batteries are hard enough > in residential when doing everything correct. > > *Dave Angelini Offgrid Solar > "we go where powerlines don't" > <http://members.sti.net/offgridsolar/>https://offgridsolar1.com/ > <https://offgridsolar1.com/> <http://members.sti.net/offgridsolar/> > e-mail [email protected] <[email protected]> > text 209 813 0060* > > > On 2024-08-15 10:57 am, Luke Christy via RE-wrenches wrote: > > I also have had a poor experience with Discover's warranty. > I installed 3x 7.4kWh AES batteries for an off-grid customer in 2020. I > registered the warranty for all three within a few weeks of installation. > Fast forward to 2023, the original customer sold the property and the new > owner asked me out to troubleshoot a storage issue. One battery had failed > to due a faulty BMS. Discover refused to honor the warranty because the > property had changed hands (they tie the warranty to the original > registered owner), and the new owner was stuck buying a new battery. > > Discover did offer the replacement at a slightly discounted price but I > thought it was lousy to find out that a 10-year warranty product suddenly > has no warranty if the property is ever sold. It really turned me off, and > I was left with the feeling that I might have had better luck getting a > warranty replacement if I had never registered the batteries at all. > > > Luke Christy > Renewable energy consultant > > NABCEP Certified PV Installation Professional™: > > Solar Gain Services, LLC > PO Box 531 > Monte Vista, CO 81144 > sgsrenewables@gmail > > On Aug 15, 2024, at 9:49 AM, jay via RE-wrenches < > [email protected]> wrote: > > Hi All, > > I have an installer buddy where i used to live who's having to try and > get a discover lithium warrantied. > > Its 3 yrs old, 2 years installed. > > The dealer is closed, and the customer doesn't have the POP. > > Discover is being very difficult. > > The battery appears to have a dead cell block which makes trying to get > info out of the battery all but impossible as it won't stay on long enough > to download the info. > > Does anyone have a contact who could help my installer/friend with this > issue? > > thanks > > Jay > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. 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