Dave- following up on this- Point taken- but I still reserve the right to be annoyed when a high-priced, properly-set-up, top tier product with a 10-year warranty fails in under three years and the case ends up in a warranty exception loophole with no joy. I’ll get over it though.
Luke Christy 719-588-3044 > On Aug 15, 2024, at 12:08 PM, Dave Angelini Offgrid Solar via RE-wrenches > <[email protected]> wrote: > > Being from Manufacturing I just disagree that warranty should pass on to a > different owner. (Unless in writing) > Too much chance for failure with a new owner. > > We do want these folks to stay in business right? Batteries are hard enough > in residential when doing everything correct. > Dave Angelini Offgrid Solar > "we go where powerlines don't" > <http://members.sti.net/offgridsolar/>https://offgridsolar1.com/ > <http://members.sti.net/offgridsolar/> > e-mail [email protected] <mailto:[email protected]> > text 209 813 0060 > > > On 2024-08-15 10:57 am, Luke Christy via RE-wrenches wrote: > >> I also have had a poor experience with Discover's warranty. >> I installed 3x 7.4kWh AES batteries for an off-grid customer in 2020. I >> registered the warranty for all three within a few weeks of installation. >> Fast forward to 2023, the original customer sold the property and the new >> owner asked me out to troubleshoot a storage issue. One battery had failed >> to due a faulty BMS. Discover refused to honor the warranty because the >> property had changed hands (they tie the warranty to the original registered >> owner), and the new owner was stuck buying a new battery. >> >> Discover did offer the replacement at a slightly discounted price but I >> thought it was lousy to find out that a 10-year warranty product suddenly >> has no warranty if the property is ever sold. It really turned me off, and I >> was left with the feeling that I might have had better luck getting a >> warranty replacement if I had never registered the batteries at all. >> >> >> Luke Christy >> Renewable energy consultant >> >> NABCEP Certified PV Installation Professional™: >> >> Solar Gain Services, LLC >> PO Box 531 >> Monte Vista, CO 81144 >> sgsrenewables@gmail >> >>> On Aug 15, 2024, at 9:49 AM, jay via RE-wrenches >>> <[email protected]> wrote: >>> >>> Hi All, >>> >>> I have an installer buddy where i used to live who's having to try and get >>> a discover lithium warrantied. >>> >>> Its 3 yrs old, 2 years installed. >>> >>> The dealer is closed, and the customer doesn't have the POP. >>> >>> Discover is being very difficult. >>> >>> The battery appears to have a dead cell block which makes trying to get >>> info out of the battery all but impossible as it won't stay on long enough >>> to download the info. >>> >>> Does anyone have a contact who could help my installer/friend with this >>> issue? >>> >>> thanks >>> >>> Jay >>> _______________________________________________ >>> List sponsored by Redwood Alliance >>> >>> Pay optional member dues here: http://re-wrenches.org >>> >>> List Address: [email protected] >>> >>> Change listserver email address & settings: >>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>> >>> There are two list archives for searching. When one doesn't work, try the >>> other: >>> https://www.mail-archive.com/[email protected]/ >>> http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org >>> >>> List rules & etiquette: >>> http://www.re-wrenches.org/etiquette.htm >>> >>> Check out or update participant bios: >>> http://www.members.re-wrenches.org >>> >> >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> Pay optional member dues here: http://re-wrenches.org >> <http://re-wrenches.org/> >> >> List Address: [email protected] >> <mailto:[email protected]> >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> There are two list archives for searching. When one doesn't work, try the >> other: >> https://www.mail-archive.com/[email protected]/ >> http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org >> >> List rules & etiquette: >> http://www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> http://www.members.re-wrenches.org <http://www.members.re-wrenches.org/> >> > _______________________________________________ > List sponsored by Redwood Alliance > > Pay optional member dues here: http://re-wrenches.org > > List Address: [email protected] > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > There are two list archives for searching. When one doesn't work, try the > other: > https://www.mail-archive.com/[email protected]/ > http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org > > List rules & etiquette: > http://www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > http://www.members.re-wrenches.org >
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