Re: [RE-wrenches] discover lithium warranty issues.

[Maverick Brown via RE-wrenches]

Luke I appreciate the follow up.  And as a/an FLA/AGM to Lithium upgrader with many of my customers and having deployed Discover batteries myself,  I will remember your “joy” and take notes. Lots of choices to be made. And I have notes on the customers / batteries and results.  Companies will stand by their products or they won’t. Let’s contribute and make sure our customers are taken care of and even our own homes where we have all these test systems.  Let the games begin.  Okay. I know. They already started. ;-)  Thank you, Maverick Maverick Brown Off-Grid Solar Commander since 2006 Maverick Solar Enterprises, Inc.  • Solar Commander Remote Power  • SunFlow Systems Cathodic Protection  maver...@mavericksolar.com 512-460-9825 On Aug 19, 2024, at 4:49 PM, Luke Christy via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote: Dave- following up on this- Point taken-  but I still reserve the right to be annoyed when a high-priced, properly-set-up, top tier product with a 10-year warranty fails in under three years and the case ends up in a warranty exception loophole with no joy.  I’ll get over it though.  Luke Christy 719-588-3044 On Aug 15, 2024, at 12:08 PM, Dave Angelini Offgrid Solar via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote: Being from Manufacturing I just disagree that warranty should pass on to a different owner. (Unless in writing)Too much chance for failure with a new owner. We do want these folks to stay in business right? Batteries are hard enough in residential when doing everything correct. Dave Angelini Offgrid Solar "we go where powerlines don't" https://offgridsolar1.com/ e-mail offgridso...@sti.net text 209 813 0060 On 2024-08-15 10:57 am, Luke Christy via RE-wrenches wrote: I also have had a poor experience with Discover's warranty.  I installed 3x 7.4kWh AES batteries for an off-grid customer in 2020. I registered  the warranty for all three within a few weeks of installation. Fast forward to 2023, the original customer sold the property and the new owner asked me out to troubleshoot a storage issue. One battery had failed to due a faulty BMS. Discover refused to honor the warranty because the property had changed hands (they tie the warranty to the original registered owner), and the new owner was stuck buying a new battery.    Discover did offer the replacement at a slightly discounted price but I thought it was lousy to find out that a 10-year warranty product suddenly has no warranty if the property is ever sold. It really turned me off, and I was left with the  feeling that I might have had better luck getting a warranty replacement if I had never registered the batteries at all.    Luke Christy Renewable energy consultant NABCEP Certified PV Installation Professional™:  Solar Gain Services, LLC PO Box 531 Monte Vista, CO 81144 sgsrenewables@gmail On Aug 15, 2024, at 9:49 AM, jay via RE-wrenches <re-wrenches@lists.re-wrenches.org> wrote: Hi All, I have an installer  buddy where i used to live who's having to try and get a discover lithium warrantied.   Its 3 yrs old, 2 years installed. The dealer is closed, and the customer doesn't have the POP. Discover is being very difficult.   The battery appears to have a dead cell block which makes trying to get info out of the battery all but impossible as it won't stay on long enough to download the info. Does anyone have a contact who could help my  installer/friend  with this issue? thanks Jay _______________________________________________ List sponsored by Redwood Alliance Pay optional member dues here: http://re-wrenches.org List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org There are two list archives for searching. 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