Zeke: How do you add a new mate to an existing system? I have looked everywhere on Optics under the given site and I don't see how that is done.
Or do you just create a new site with the new mate? If so, I can see how you lose all of the history. That would make future troubleshooting difficult indeed. William ---------- Forwarded message --------- From: Zeke Yewdall <[email protected]> Date: Mon, Dec 22, 2025 at 6:38 PM Subject: Re: [RE-wrenches] Mate3s swap To: <[email protected]> You can't change the mac address, but you can add another mate3 to the system. I have one system with too many things that has four mate3's on it. So you can just add a different mate3 and have it be what you click on to get into the system. As far as tech support.... I haven't tried talking to them since they got bought a year (or more now?) ago. I didn't think there was any tech support any more....sounds like there is almost none... On Mon, Dec 22, 2025 at 6:33 PM William Miller <[email protected]> wrote: > Zeke: > > I can see the MAC address of the Mate3 in Optics but I could never change > it. Maybe you have privileges I don’t have. I have always had to contact > Outback to change out a Mate3s. What is your secret? > > I tried to connect via chat several times without a reply. Today I finally > selected option 2 on the voice line for sales and David answered. He agreed > to ping tech support so they would respond to the chat request. It is so > ludicrous to use chat for off-grid support. > > I am so frustrated I can hardly put it into words. On site I was > experiencing inverter problems that kept cutting power. Every time power > went out Internet went down and the chat got cut off. With the customer > looking over my shoulder I reconnected time and again only to keep getting > cut off. > > Outback has hit a new low with tech support forbidding voice calls. I > spent a lot of time ramping into Outback as my primary manufacturer. > I will never spec an Outback system ever again. > > William Miller > Miller Solar.com > 805-438-5600 > www.millersolar.com > > > On Mon, Dec 22, 2025 at 1:33 PM Zeke Yewdall via RE-wrenches < > [email protected]> wrote: > >> I've done a lot of Mate3s swaps over the years, as they are not the most >> reliable piece of equipment, and I never involved outback in it. If I >> recall, you just link the new mates mac ID to the plant in opticsRE, and >> delete the old one. Whether you lose all of the old data when doing that I >> can't remember -- probably so. Perhaps just name the old one old data, >> and keep it on the portal rather than deleting it, and use the new one >> going forwards. >> >> Zeke >> >> >> Subject: [RE-wrenches] >> >> >> Message-ID: >> <CAAgpqUO7J2g380v8VbE472C5U=rhD= >> [email protected]> >> Content-Type: text/plain; charset="utf-8" >> >> Friends: >> >> I need to swap a Mate3s. This requires help from Outback. They are not >> answering texts, emails or phone calls. >> >> Is there any way one can make this swap without Outback? >> >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> Pay optional member dues here: http://re-wrenches.org >> >> List Address: [email protected] >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> There are two list archives for searching. When one doesn't work, try the >> other: >> https://www.mail-archive.com/[email protected]/ >> http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org >> >> List rules & etiquette: >> http://www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> http://www.members.re-wrenches.org >> >> -- Zeke Yewdall PV Engineer NABCEP #031508-89 [email protected] 303-523-3592
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