Mac: Thanks. This seems sub-optimal but it may be our only option as Outback withers into nothingness.
William On Mon, Dec 22, 2025 at 6:57 PM Mac Lewis <[email protected]> wrote: > Hi William, > > You will need to click "add a profile" to the Optics site with the MAC > address of the new Mate3s (this is fixed and cannot be changed). Then you > can nest the new Mate 3s under the site that you have already built (its a > drop down menu with all of your sites) They don't have you merge the data > under the same MAC address, but you can reference the old data by clicking > between profiles. Eventually, you may want to delete the old profile. > > Hope this helps but let us know if you have questions. > > On Mon, Dec 22, 2025 at 7:35 PM William Miller via RE-wrenches < > [email protected]> wrote: > >> Zeke: >> >> I can see the MAC address of the Mate3 in Optics but I could never change >> it. Maybe you have privileges I don’t have. I have always had to contact >> Outback to change out a Mate3s. What is your secret? >> >> I tried to connect via chat several times without a reply. Today I >> finally selected option 2 on the voice line for sales and David answered. >> He agreed to ping tech support so they would respond to the chat request. >> It is so ludicrous to use chat for off-grid support. >> >> I am so frustrated I can hardly put it into words. On site I was >> experiencing inverter problems that kept cutting power. Every time power >> went out Internet went down and the chat got cut off. With the customer >> looking over my shoulder I reconnected time and again only to keep getting >> cut off. >> >> Outback has hit a new low with tech support forbidding voice calls. I >> spent a lot of time ramping into Outback as my primary manufacturer. >> I will never spec an Outback system ever again. >> >> William Miller >> Miller Solar.com >> 805-438-5600 >> www.millersolar.com >> >> >> On Mon, Dec 22, 2025 at 1:33 PM Zeke Yewdall via RE-wrenches < >> [email protected]> wrote: >> >>> I've done a lot of Mate3s swaps over the years, as they are not the most >>> reliable piece of equipment, and I never involved outback in it. If I >>> recall, you just link the new mates mac ID to the plant in opticsRE, and >>> delete the old one. Whether you lose all of the old data when doing that I >>> can't remember -- probably so. Perhaps just name the old one old data, >>> and keep it on the portal rather than deleting it, and use the new one >>> going forwards. >>> >>> Zeke >>> >>> >>> Subject: [RE-wrenches] >>> >>> >>> Message-ID: >>> <CAAgpqUO7J2g380v8VbE472C5U=rhD= >>> [email protected]> >>> Content-Type: text/plain; charset="utf-8" >>> >>> Friends: >>> >>> I need to swap a Mate3s. This requires help from Outback. They are not >>> answering texts, emails or phone calls. >>> >>> Is there any way one can make this swap without Outback? >>> >>> _______________________________________________ >>> List sponsored by Redwood Alliance >>> >>> Pay optional member dues here: http://re-wrenches.org >>> >>> List Address: [email protected] >>> >>> Change listserver email address & settings: >>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>> >>> There are two list archives for searching. When one doesn't work, try >>> the other: >>> https://www.mail-archive.com/[email protected]/ >>> http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org >>> >>> List rules & etiquette: >>> http://www.re-wrenches.org/etiquette.htm >>> >>> Check out or update participant bios: >>> http://www.members.re-wrenches.org >>> >>> _______________________________________________ >> List sponsored by Redwood Alliance >> >> Pay optional member dues here: http://re-wrenches.org >> >> List Address: [email protected] >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> There are two list archives for searching. When one doesn't work, try the >> other: >> https://www.mail-archive.com/[email protected]/ >> http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org >> >> List rules & etiquette: >> http://www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> http://www.members.re-wrenches.org >> >> > > -- > > > > Mac Lewis > > *"Yo solo sé que no sé nada." -Sócrates* >
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